Sunbeam Water Cooler Sprung a Leak

Published March 10, 2004

Today our Sunbeam water cooler sprung a leak.

I have water all over that room and its a big mess.

I am calling a dozen 800#s to get it replaced and clean up the mess, I am still on hold now. So I thought I blog about it.

I purchased it at Kmart.com.

Ok Sunbeam is sending a new casket for it, hopefully that will fix it. Now I need to clean up the mess.

Update: Please visit the post named Sunbeam to Refund Money.

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376 OLDER COMMENTS

posted by Evelyn Smith on: Feb 3, 2005 09:04am

My cooler's hot knob broke. Only had it a few months when this happened.

posted by Luis Parra on: Feb 9, 2005 05:07pm

I need buying a container 20", water cooler Sunbeam diferents models, AS IS, whitout garanty, for lots,

posted by Universal Turbo on: Mar 3, 2005 04:43pm

We have a model #0193 water cooler that has broken dispenser levers. Where do we get replacement's for it?

posted by Barry Schwartz on: Mar 8, 2005 11:51am

Just call the number on the cooler, they will replace it. I am sorry but all the old comments left here (about 100+) were lost in a server crash.

posted by MARGARET on: Apr 1, 2005 01:31pm

The cold water knob broke who can I call for parts?

posted by Christina on: Apr 4, 2005 12:43am

I have ordered replacement parts nozzles for my Sunbeam cooler in December 2004. It is now April 2005 and I have not received them. I am going crazy w/o being able to use the hot water tap on my cooler. Any suggestion where I can order a red nozzle for the hot water? thanks

posted by Denise on: Apr 7, 2005 01:09am

I have the same model as the one listed above this website. Sometimes, my knob for the cold water doesn't release any water. It happens very often. I'm getting frustrated with it. Can I do anything about this? I just got the cooler in February 2005.

posted by hector on: Apr 22, 2005 01:13pm

i had the leakage also with this Sunbeam water cooler. called and sent me a new casket. something i did notice the the old casket is warped. i'm assuming that it warps due to the heat. i think Sunbeam haven't fixed the problem because i notice, on this new casket, it's starting to shape or warp. but currently so far so good no leakage...

posted by Christina on: Apr 24, 2005 11:39pm

I'm happy to say that I finally received my nozzle and it is working perfectly. I ordered it from a company called Elite. I can find the phone number if someone needs it. But it did take 4 months, they were out of stock when I called to order.

posted by Trina on: Apr 30, 2005 09:36am

We have a sunbeam water cooler and the cold water has a weird taste and no one will drink the water. The room temp water is fine. Anyone know if you can clean these or have had this problem. thanks

posted by Barry C. on: May 7, 2005 10:53am

Anyone know where I can find a manual for this water cooler? Can't find it on Sunbeam.com. Thanks Barry

posted by Brian on: Jun 1, 2005 09:51am

I have the same problem as Barry C. I need to find a manual for my water cooler. Does anyone know where I can go online to get one?

posted by Mike on: Jun 3, 2005 04:09pm

Hello All... I purchased one of these beauties as well. I bought it at a garage sale so I, obviously, decided to clean it all out. I also have noticed the warped "casket". I've not put a water jug on it yet. Will this warping cause the cooler to leak? Any info would be appreciated.... Thanks!

posted by Deonna Barraclough on: Jun 7, 2005 04:54pm

We have a broken dispenser lever, so we ordered a replacement part from the "877" number listed in the manual. It's been over a month, Sunbeam has charged our credit card, and we have not seen our new parts. It is also like pulling teeth to get someone on the customer service line. And good luck trying to find anything on their website. That's IF you can get anything to function on it, and only if you're lucky enough to actually get it loaded. We want our parts!!!

posted by Tammi on: Jun 7, 2005 09:00pm

My sunbeam water cooler is only a year old and will not release water from the cold water spout. i can find my owners manual does anyone know what i can do???

posted by Heather on: Jun 10, 2005 09:37am

I bought a Sunbeam water cooler last summer and the hot water level broke already. I see many people have this same problem. Maybe we need to write the company? Where can I find a replacement and what do I do about a leak?

posted by Thomas Schasteen on: Jun 10, 2005 02:01pm

The Sunbeam Water Coolers are not manufactured by Sunbeam, but rather by Elite Classics. Their phone number is 800 890-4076. Contact them for warranty, parts, etc. Regards.

posted by Thomas Schasteen on: Jun 10, 2005 02:05pm

I too, have a problem with mine. My unit will not give me chilled water after being in service for a year. i will be contacting them about this matter, but I do have a concern: I have registered with them by sending the registration, but the warranty card states, at the top with big letters "limited 2 year warranty", but just below it in smaller letters, it states ...."1 year warranty...... What gives? I'll let you know what happens. Regards.

posted by mike webster on: Jun 26, 2005 12:05pm

My sunbeam water cooler just started leaking also. What is this "casket" that I'm seeing referenced? Does sunbeam sell replacements? Does anybody have a number to contact them?

posted by Erika on: Jul 2, 2005 10:34am

We purchased our Sunbeam water cooler in Dec. 04. It stopped working completely. Get no power at all! We called the 800# listed on the unit and they told us that there is no technical support and that they would refund us on a prorated basis if we furnish them with a sales receipt.

posted by Roy Zimmerman on: Jul 4, 2005 10:38am

I purchased a heater/ water cooler for my cabin in the north last Fall and missed the small drain at the back of the unit. Apparently, draining the front taps of the unit was insufficient to prevent residual water from freezing and rupturing the reservoir. Everything else is intact and works well; however, without a good reservoir, the unit is useless. How do I go about getting a replacement reservoir for this unit?

posted by shelia hrdeman on: Jul 5, 2005 01:40pm

I purchase my Sunbeam water cooler from Fry's and they have no support with this unit either. Like everyone else when you call the 800# you get put on hold for ever-n-aday just to keep getting the reccording repeat it self. Please hold the line I need help with this unit ASAP

posted by Ryan on: Jul 5, 2005 11:45pm

We bought this Sunbeam water cooler and how the heck to you put a 5 gallon on it without it spilling all over! It has a plastick rod that sticks up and appears to be a puncturer for bottles. Well the bottles we reuse arent sealed. Has anyone come up with a trick or is there caps I can buy?

posted by Shirley on: Jul 19, 2005 11:46am

Apparently Sunbeam's biggest fault in this WATERCOOLER FIASCO is allowing someone else to use their Registered Trademark Name, (Sunbeam) These Water coolers are NOT Sunbeam's. Star Elite / Chantel Corporation - or who ever they are - have the licensing rights to use the name. Bad PR for Sunbeam products. DO NOT CALL the local Sunbeam rep. they can't help you. Call 1-877-383-6399, they are responsible for these pieces of JUNK.

posted by Richard on: Jul 26, 2005 06:27pm

At least I know that I am not the only one who has had the hot water handle break off. Ours lasted about 2 1/2 years before it broke. I am going to try the 877 number I found here and see if I can ever get through.

posted by Aaron on: Jul 30, 2005 06:35am

i also want to know how the heck you place a 5 gallon bottle on this thing without spilling it all over hahahah...is there a top the pops on the bottle ???? let me know thanks

posted by Dave on: Aug 3, 2005 12:20pm

There is a piece you can get to go on top of the bottles to keep it from leaking all over the place when you replace bottles. I got the piece from the company I buy my water from here in Florida (Zephyrhills Water). My delivery driver gave it to me, but I'm sure you can buy them, and they can't be more than a couple dollars. It snaps over the top of the bottle, and there is a slot with a floating ball inside. When the bottle is upside down the pressure from the water forces the ball to the top of the bottle neck, which stops all but a trickle of water from coming out. Then when the bottle is installed, the "plastic prong" that sticks up inside the water cooler pushes the ball down, allowing the water to flow again. One other option, I know some companies (down here there is one called "Water Boy") which actually sell the bottles that have a very thin liner over the top that will actually puncture when the new bottle is put into place on top of the cooler. I used to work at an office that got water from that company and I really liked the set up. I don't know if that company is still around, or what other companies may have this feature on their bottles, but it sure was nice. My hot water nozzle broke over a year ago and we use pliers to use it. I am going to call the number and see if I can get a new one. Also, my room temp (middle) nozzle started to leak real bad about 6 months ago, so a I bought a little rubber cap at home depot (something like you might put on the bottom of a chair leg to protect the floor) and put it on the end of the nozzle to stop the leak. It stopped the leak, but now I have no room temp water.

posted by Stella on: Aug 6, 2005 12:03am

I bought my sunbeam cooler just little over a year ago from Menards. Well, I couldn't use my hot water and regular temp. water just a few month after I bought it. It never gave out water,it just drips alittle. I should have taken back to the Menards, but cold water worked, so I didn't bother to take it back or called services. Now my cold water stop working... again, just drip little at a time. Anyone have idea how to make it work? I know calling service wouldn't help since it is over my warranty period. I just want to take care of it myself if I can. Thanks,

posted by carol on: Aug 6, 2005 12:55am

i have one of those same coolers and also my hot water knob broke off and the cold water leaks.

posted by David Marcus on: Aug 6, 2005 11:18pm

I have a Word Doc tif file of the Sunbeam H20 Water cooler manual that some of you are looking for. Its 10megs and I dont see a place here to post it. Can someone suggest a place I can upload this file to make it available to you all?

posted by Rachel on: Aug 8, 2005 11:08am

Hi, i had the hot water handle of my Sunbeam cooler break off. I ordered a new handle about 3 months ago and still have not recieved it. the company i purchased it from sent me a confirmation that it was on it's way about a month or two ago. but i cant find that email to get a hold of them. i dont remember the company i bought it from. if any of you have had this problem and could give me the company's name, maybe it would sound familiar and i could give them a call to find out where mine is. does any one know of someone trustworthy to call and get a red hot water handle? please email me at rprey@auirents.com

posted by Roslyn on: Aug 10, 2005 09:05pm

My cold water is tasting funny as well (I read above someone else had this problem). I too had broken taps - but I called for replacements and received them a long time later. I actually asked for 2 extras - since it seems to be a common problem. Still don't know what to do about the funny taste though. Trying to find the manual to clean the thing!

posted by Travis on: Aug 12, 2005 04:28pm

I have found a way to keep water from spilling everywhere when putting a jug onto this. I take a small piece of saran wrap and place it over the mouth. I use a rubber band to hold the wrap on (around the neck) poke a small hole in the saran wrap with the tip of a knife. the peg that sticks up will widen this small hole so the water flows. you still have to be careful when you tip the water jug, as the water will come out the hole in a trickle, but it has worked pretty well for me. I'm another one that's sprung a leak. been trying to find info on sunbeam's web site but failed, just like all of you. i'll try the 877 number listed above. thanks

posted by Terry on: Aug 12, 2005 05:00pm

Has anyone had any luck with the 877 number from the back of the product manual? I've been trying to get a red (hot) replacement tap for MONTHS! I am so tired of sticking the edge of my coffee spoon underneath what little remains of the red tap...trying to pry it up enough for the cup to fill in less than a half hour....trying also to balance my cup because the drip tray that you'd normaly sit the cup on won't stay on the darn thing....ARRRGGGGGG ! I'll bet if I were to threaten to sue the company because my hand got SEVERELY BURNED when the cup became unbalanced......THEN...I'd get my replacement tap!

posted by sabrina on: Aug 13, 2005 10:22am

We have a Sunbeam water cooler as well, it had the problem of the water trickling out. We took off all the knobs (unscrewed them) and blew into the spouts, through the top, it got the water going. The problem was an air lock in the piece of pipe that goes to the nozzle. Also we poured water through the open nozzle and plugged the ones that were working. I know these instructions aren't the greatest but if you can get rid of the air lock, the water comes out good. My problem is we have a Sunbeam water tank on the unit that has filters, so we just add water, but i can't find any replacement filters. We have also taken apart the system and cleaned it,( for the bad taste of the cold water), there was build up in the water reserve in the unit itself.

posted by sabrina on: Aug 13, 2005 10:25am

I forgot to mention that a friend of mine has this cooler too and when their hot water tap broke, the switched it with the room temerature tap, the only problem with that is there is no safety for the hot water, so be very careful if you want to try it.

posted by Thomas Schasteen on: Aug 17, 2005 11:27am

I finally made contact with Elite Classics and here is the final resolution. For the first year, you return the cooler to the place of purchase and supposedly a repair will take place. In the second year, Elite Classics will prorate the worth of your cooler and settle with you with cash back. As it turned out, my unit was worth only 20 dollars and that was offered to me. For me, 20 dollars is not worth messing with, so I just blew it off. My unit went to trash and I am looking for a different brand, hopefully that is better.

posted by Jason on: Aug 20, 2005 09:01am

To Sabrina or anyone who uses this cooler with the Sunbeam filter 'jug'. How do you keep the water leaking out from the top(there isn't anything creating a seal between the unit and the jub)? We just bought this unit and only one of the taps work and can't figure out how to use the filtration jug without it leaking. I think we'll take it back and replace it with the slightly more expensive Pur cooler. I'd still like to know because a friend has this unit and can't figure out how to use the filtration jug either. Anyone who knows how to use this jug, please email me.

posted by Jason on: Aug 20, 2005 03:18pm

Oops! I'm at larson9999@yahoo.com

posted by nan on: Aug 22, 2005 09:54am

I have had two red knobs break on my Sunbeam dispenser. My "casket" is badly warped now, too. I tried emailing limage home products, look for the website as it is in Canada. I got a fast reply and fairly fast replacement for the knobs. We will see what happens with the "casket". BTW, you can buy generic knobs at wally world for OTHER brands, ours are female, though, others male. Go figure.

posted by Jaune Smith on: Aug 26, 2005 09:11pm

These coolers are LOUSY. Bought mine in March 2003. If I'd known what I know now, I would've bought the GE model that was also at the store. The coolers are imported from China by L'Image Home Products of Montreal. I had the broken hot water temp lever, too, but since I don't have any kids to worry about scalding, I replaced it with the gray room temp handle and painted it red. To be fair, they did send out the new handle promptly. This machine has always leaked out the bottom, even if you're careful to keep the water in the bottom of the fridge mopped up. Now, the hot water has failed and when I called them, they say there are NO internal parts available, I'm on my own The trick to getting the water bottle on with spillage is to take a small steak knife and slice and "X" in the plastic cap. The thing in the neck of the cooler is nowhere sharp enough to puncture the cap on it's own. I just wrote a letter of disppointmnet to the President of Sunbeam, and copied it to L'Image Home Products. Here it is. ATTN: Martin Franklin I have to say how disappointed I am that you have allowed one of your licensees (L'Image Home Products of Montreal, Canada) to besmirch your good name by not providing service for a product they imported using your name. In March 2003 I purchased a water cooler from a local store that came from them. Now, only 2 years and 5 months after purchase, they tell me they have NO internal parts available to repair the hot water side, only external parts. That's ridiculous to have parts unavailable for a product so relatively new. When I was shopping for a cooler, there was a GE model there, I guess I should have gone with them. Of course, the warranty expred in March, but let's say it had happened before then? How would they have fixed it if they have no parts? If this were a $20 blender, that's one thing but this is a $150 unit! And now one of its 3 functions is useless. It also has always leaked out the bottom, even if the defrost water was mopped up frm the inside.

posted by Saja Arnette on: Sep 12, 2005 11:01am

I bought a Sunbeam water cooler last year. The model number of the cooler is YLR2-5-87H3. The red dispenser handle for the hot water is broken and I cannot find a replacement in any of the local stores here in the Bahamas. Please advise me where I can get a replacement dispenser. There is no number to call on the water cooler and I found yours on the internet. I'd appreciate a response

posted by william conklin on: Sep 12, 2005 07:16pm

on your 5gal bottles ,peel off the plastic holding the lid on.take the top part of the lid,insert the small plastic plug the same as it was,go to your water dispensor outside most food markets and fill it up for appx.$1.25...snap on the lid and at home put it on your cooler. the water will not leak and the small plug will be pushed into the container.when empty repeat the procedure... do not forget to take out the small plug each time and reinsert it in the lid e-mail/correo elec:service@limagehomeproducts.com .... i have not used their e-mail as of yet..BILL p/s

posted by william conklin on: Sep 12, 2005 08:14pm

NOTE;;;;; IF YOU TURN THE TOP OF THE DISPENSOR AROUND,WITH THE CURVED PART FACING THE COOLER YOU CAN USE AN OLD FASHIONED BOTTLE OPENER,CAN OPENER OR A SMALL KEYCHAIN BOTTLE OPENER AND PLACE IT ON TOP WITH THE SMALL TAB UNDER THE PLASTIC ; JUST LIFT UP ON IT AND YOUR WATER WILL WORK PERFECTLY UNTIL YOUR NEW ONES COME IN ... IF YOU STILL WANT TO EVEN BOTHER..... BILL

posted by william conklin on: Sep 12, 2005 08:24pm

CHECK YOUR SOFT PLASTIC SEAL UNDER THE DISPENSOR CAP.. MAKE SURE YOU TAKE THE BOTTLE OFF AND DRAIN ALL WATER FIRST.IF IT HAS A PINHOLE OR A SMALL CUT IN IT YOU WILL GET A METAL TASTE IN YOUR WATER AND IT WILL POSSIBLY DRIP SLOWLY..THE SPRING UNDER THE SEAL WILL RUST... BILL

posted by Dee on: Sep 19, 2005 12:17pm

Hi, My hot water knob broke too and now the hot water does not work. I have no help to offer. No internal parts available so we lose that feature.

posted by william conklin on: Sep 19, 2005 07:05pm

dee .... turn the red cap around so the bottom curved part is facing in toward the cooler ,now use a standard bottle opener or can opener used for metal caps and put the tab of opener under red cap and pick up as if you are openimg a bottle of soda and it will work perfectly.

posted by Marcos A. Andino on: Sep 20, 2005 10:17pm

Greetings: Will appreciate if you can provide me with the L'Image Home Products web site-URL. I need the two knobs for the water dispenser model YLR2-5-25H2. Thanks for your help.

posted by Susan on: Sep 20, 2005 10:44pm

does anyone know how to get replacement filters for the water cooler, since i can't find any info on line and kmart, where i bought the thing doesn't have them.

posted by Cindy on: Sep 21, 2005 03:37pm

The red hot water tab handle is broken, where can I get them from?

posted by S Pence on: Sep 22, 2005 06:15pm

I am also looking for replacement filters. Does anyone know where to find them?

posted by william conklin on: Sep 23, 2005 02:43pm

Imported by l'image home products ,montreal,canada h2n 2j2.........e-mail/correo elec:service@limagehomeproducts.com .....555 chabanel st.west.suite 700 montreal quebec,canada.h2n 2j2.... 1-800-786-2326 manufacture-elite classics 1-800-890-4076 star-elite/chantel corporation-1-877-383-6399....... GOOD LUCK.....BILL

posted by cs on: Sep 25, 2005 05:55pm

Do not buy Sunbeams water cooler. They are completely not customer focused and will not work with you to make the situation right. They are unreliable.

posted by daniel dumangin on: Sep 29, 2005 07:08pm

PLEASE !!! Is out there a site where we can get the knobs for this sunbeam coller besides the number on the back of it ?????

posted by Roberto Barron on: Sep 30, 2005 06:53pm

Does anyone know how to get parts for the Sumbeam water cooler listed above. Mine has a warped gasket, probably from the heat in the hot water compartment. Thank you...

posted by sam cognasse on: Oct 1, 2005 07:57pm

I have model YLR2-5-87H3 water cooler. The hot water dispenser handle broke off. Is it possible to get a replacement part?

posted by lynn on: Oct 5, 2005 11:08am

the hot water knob broke off our cooler. Can we get it replaced? where? thanks

posted by JAAN on: Oct 7, 2005 04:16pm

Why dont you read your user manuals guys....it tells you where to call for parts or problems. The time you spend writing your complaints here...you can call customer service!

posted by Robin on: Oct 11, 2005 04:34pm

Sam, I have the same cooler you have with the same problem. I just got off the line with Elite Group and have ordered 3 of them. They are only $13 for 3 of them but they did say it will take 4-6 weeks to receive them. They seemed very cooperative so I hope everything comes okay. The number I called was 1-800-890-4076. I was on hold for about 10 minutes (so you have to be a little patient) but so far everything seemed legit. Just have to wait a long time for them to arrive. I ordered extras so I wouldn't have to go thru this all over again in the near future. Plus the cost was so minimal. They gave me a confirmation number and I did get the name of the person I spoke to in case something goes wrong and I have to call them back. I have to also exercise a lot of trust on this one. Good luck!

posted by Denita Black on: Oct 12, 2005 12:53am

I PURCHAS MY SUNBEAM WATER COOLER AT WALMART, HAD IT A YEAR CANT FIND MY RECEIT FOR IT. WATER WILL NOT GET COOL IN THE TOP, WOULD LIKE TO KNOW WHAT I CAN DO ABOUT IT.I,AM STILL LOOKING FOR MY RECEIT.I PAID 119.99 IT WAS ON SALE.

posted by Dee on: Oct 18, 2005 05:24am

Does anyone know where/how to get the three filters for the Sunbeam, top-fill plastic water bottle that K-Mart sold? After I purchased the bottle, they quit selling the filters. Thanks, Dee

posted by B on: Oct 19, 2005 03:34pm

Re: Replacement handles/knobs for Sunbeam water cooler I was given a Sunbeam customer service phone number, that I am hopeful will be my solution to my broken handles. I only waited for a couple of minutes, for an agent to answer, and take my mailing information. She then told me would take 4-6 weeks to receive the handles. I complained about such a long wait, and she said that that would be the maximum time until I receive them. So...here's the number to at least initiate your request. I hope we all are successful in getting the darn knobs! Here's the number: 1-877-383-6399

posted by Steven Anderson on: Oct 19, 2005 06:53pm

I got one of you Sunbeam Water Coolers for christmas about a year or two ago and it is one of the best presents we have ever got in our whole life, I tell all of my friends about how great it is and a lot of my friend have bought one of thier own, so thank you so much for making such a great water cooler. Anyway recently the red hot water tap or handle if you like broke and we need a new one. the model for our water cooler is (YLR2-5-87H3). The serial number is (0469213). Anyway as i was saying the red hot water tap broke off, and I would appreciate it if you would e-mail me back on how much a replacement would cost. Thank you very much for your time Steven Anderson

posted by will on: Oct 21, 2005 11:44am

if you want to get the parts I have form a great place to get them from the place is Prestige Home Comfort the # is 1877-383-6399 the order takes about two weeks but it works

posted by LC on: Oct 21, 2005 03:38pm

We had our hot water turned off and had no problems. Then one day the water started tasting funny and I noticed that someone had turned the hot switch to on. I turned it back off and after a while the water tasted fine again. Haven't had any problems with bad tasting water since.

posted by Nolita on: Oct 27, 2005 01:47pm

I, too, had a problen with the hot water tap breaking. Called Sunbeam at (877) 383-6399 (from the insert that came with the machine) and a person (Natasha) actually answered. She took an order on my visa card for $7.00 and said they have to tell you 4-6 weeks, but it could be a week or a little more through US mail. She gave me a reference number for the call and the whole thing was basically effortless. Let's see if I get my order in a timely fashion!

posted by Patrick Pitsinger on: Oct 28, 2005 12:16pm

We had our Sunbeam Water Cooler Hot Tap break after a year. Due to this weblog, we contacted Elite Classics. Their phone number is 800 890-4076. It took 3 months to get the part! But switching with the middle tap bought us some time but be careful there is no safety latch.

posted by Chuck Devlin on: Nov 7, 2005 06:46pm

I just bought a 3 gallon refillable bottle from Walmart. Its easier and cheaper than getting a five gallon one. The problem im having is the opening is really wide and i foresee a flood when I go to replace the existing bottle. Anyone have any suggestions?

posted by emily on: Nov 8, 2005 12:41pm

We have 2 Sunbeam coolers and both of the hot water taps completely broke off. After searching the internet for some way to contact Sunbeam for replacement parts, my co-worker sent me this page. It's pretty funny that everyone with this cooler is experiencing the SAME problems! If you're looking to purchase a new water cooler, DO NOT BUY THE SUNBEAM. But if you need parts, call the number on the back of your water cooler. It will be much easier and faster than trying to contact Sunbeam. (877)383-6399

posted by S. Alfrey on: Nov 11, 2005 08:18pm

Alas, our hot tap handle broke too. Don't think I'll bother ordering one after reading these comments. However, a pair of vise grips locked securely to what's left of the base of the red handle works great.

posted by Dave McConnell on: Nov 20, 2005 02:19am

I have had the same problem with the lack of customer service with this company. I sent the following e-mail to the Sunbeam Company. I will let you know their response. I would urge all of you to file a complaint with the Better Business Bureau. http://complaint.bbb.org/ "We have a Sunbeam watercooler model # YLR2-5-87H3, serial number 0417168. The top gasket (that the water jug rests on) is warped. I called 1-877-383-6399 to order a replacement part. I was told the parts were on back order and would arrive Sept. 9, 2005. I was billed $20 from Elite Group Inc. on Aug. 18, 2005. I called again Sept. 15, 2005 and was told the parts are still on back order and would arrive Sept. 27, 2005. I called again Oct. 6, 2005 and was told the parts are still on back order and would arrive Oct. 20, 2005. I called again Oct. 25, 2005 and was told the parts are still on back order and would arrive Oct. 30, 2005. I was assured by Natasha that the last date was for real (implying the other dates were lies). To date, Nov. 20, 2005, I have not received my replacement part. I would like to know when this part will be shipped and would like a rebate of my bill. Thank You for you time, Dave McConnell P.S. Please refer to the following website I found with other customer's comments in similiar circumstances. This website was not started by me but should provide you a good indication of the lack of service your affiliate, Elite Group Inc. is providing. Futhermore, I think you will find the lack of consumer confidence in your brandname. http://technology.rustybrick.com/blog/archives/000204.html "

posted by roxanneveinotte on: Nov 20, 2005 10:57am

My mom's cooler drain is leaking, I tightened it but still leaks, and yes, we lost 3/4 of the water in the bottle on the floor...Not a pretty sight. How did this happen? It was after my mom used the hot water...

posted by Dave McConnell on: Nov 22, 2005 02:54am

Nov. 20, 2005 Follow-up I called 1-877-383-6399 again Nov. 21, 2005. You guessed it the part will be in 2 weeks. I asked the lady (forgot to get her name) their address. Here is what she gave me. Prestige Home Comfort 1175 Place D U Srere Andre Montreal CN H3B 3X9 Here's some of my observations from reading the posts above regarding the company name. You will notice that there are at least 4 different names for the same company. Here's what happened when I typed in their phone number on the BBB website. http://complaint.bbb.org/ By Phone Number 877-383-6399 L'Image Home Products 114724 East Proctor Avenue City of Industry, CA 91746 I would urge each of you to file a complaint with the BBB at the URL listed above. It was quite painless and took about 10 minutes.

posted by Jamie on: Nov 27, 2005 09:38pm

I have a problem with the water getting cold. After letting the unit run for almost 3 straight days the water was still room temp. Is this something new?

posted by carie on: Nov 27, 2005 09:48pm

the water taps on water dispenser broke.Can you please tell me where can I buy new ones for model YLR2-5-25H2

posted by C J Lauzon on: Nov 29, 2005 09:01pm

Our hot water lever snapped right off with barely any force used . What are the 800 numbers used for this ?

posted by Steven G on: Dec 5, 2005 04:04pm

The hot water function on my Sunbeam water cooler stopped working. So I called the toll free number for service advice. The operator told me since the cooler is more than 2 years old it is not in warranty. So she istructed me to unplug the unit for 20 minutes and turn off all of the switches on the back and turn the temperature thermostats to off. Plug the unit back on after 20 minutes and slowly turn the thermostats back to the colder positions and then see if the hot water units begins working again. What a surprise, the hot water heater did not come on. I guess she could have told me to stand on one foot, hop and shake a chicken feather over it for the same result, but what she told me to do sounded just slightly more believable. She also said that my options are to call a service man to come out to determine the problem and decide as to whether it would be worthwhile to repair the unit or get a new one. This cooler is a piece of junk

posted by Nolita on: Dec 6, 2005 02:22pm

Follow up: Called today (5 weeks later) and although they had posted the $7.00 to my credit card right away, they said that my order was still being processed and would be mailed this week, to arrive next week. That would be the whole 6 weeks. Hope it gets here then! Nolita 12/6/05 (original post) I, too, had a problen with the hot water tap breaking. Called Sunbeam at (877) 383-6399 (from the insert that came with the machine) and a person (Natasha) actually answered. She took an order on my visa card for $7.00 and said they have to tell you 4-6 weeks, but it could be a week or a little more through US mail. She gave me a reference number for the call and the whole thing was basically effortless. Let's see if I get my order in a timely fashion! Posted by: Nolita at October 27, 2005 01:47 PM

posted by Angela on: Dec 7, 2005 01:12pm

Well, I now see that I am among many when I say that I received a Sunbeam water cooler last December and that my hot water knob broke and I cannot find one in town to replace it. I just took the knob to the room temperature water and placed it on the hot water because this is what I use the most. This is totally rediculous that so many people have purchased this product and cannot seem to find a replacement for this product. They should definitely have done a recall and given everybody a new knob, because apparently the way they have made this, it does not work well at all. Of course, this is my opinion only.

posted by Dave McConnell on: Dec 8, 2005 11:18am

After several emails to the BBB and emails to Sunbeam's corporate owner, Jardencs Inc. (http://www.jardencs.com/contact.aspx) I finally spoke with someone who knew what was goin on. I'm not sure which email made them call, but I sent an email to Jardencs last night and received a call this morning. The head of the customer service department, Yu Chenna, called me and explained that they are having problems with the manufacturer of the part. He said they received some parts in but they were defective. He offered a refund and when the part comes in they will ship it to me. Yu Chenna (1-866-769-4145 ext 217), not sure about the speelling of his name. BOTTOM LINE: 4-5 months later, still no part and still no usable cooler. We are buying a different brand this week, I'm tired of waiting. Cheers Dave McConnell

posted by Pres W on: Dec 15, 2005 05:31pm

REPLACEMENT RED HOT KNOBS. 16 minutes on the phone 1-877-890-4076 late on a Friday afternoon... $13 including shipping and tax... I got 1 set of red and 2 white. 4-6 weeks delivery estimate. The rep said white lasts much longer due to the lack of the safety catch. I think I'll put red on and see how it goes, and next time it breaks I'll put on white, painted red. The experience was not too bad, but I wish they were free, since it is a known problem.

posted by anatoliy ivanov on: Dec 18, 2005 12:41pm

my white knob broke and when the hot ware is on my cold ware is hot too!

posted by William on: Dec 24, 2005 03:35pm

I bought the model ylr2 5 87h3 from K Mark feb 27 o5 it stop cooLing a month a go called 1 877 383 6399 WHEN I DID GOT SOOM ONE THEY SAID TURN IT OFF WAIT 1 HOUR AND TURN IT BACK ON AND THEN SET THE THERMOSTAT TO 1 WAITE 20 MIN. SET TO 2 AND SO ON. IT STARTED WORKING BUT ONLY FOR 1 DAY. NOW I HAVE CALLED BACK,A LOT GET NO ONE JUST MUSIC,CALL K MARK THEY SAID THEY ONLY HAVE A 90 DAY WARRANTY THAT SUNBEAM HAS TO MAKE THE WARRANTY GOOD BECAUSE THERE NAME IS ON IT.IF THEY DON'T MAKE IT GOOD I WILL NEVER BUY ANYTHING WITH THERE NAME,SHAME ON YOU SUNBEAM BUT I'AM ONE THAT WON'T LET THEM GET AWAY WITH IT.THEY SHOULD HAVE A RECALL.

posted by william on: Dec 24, 2005 04:02pm

PS,WHEN WILL THE EMPLOYERS WHO MAKES YOUR NEW CAR HAVE TO MAKE THE WARRANTY GOOD? WHEN THAT HAPPEN YOU WOULDN'T BUY FROM THEM WOULD YOU.

posted by william on: Dec 24, 2005 07:48pm

THESE SUNBEAM WATER DISPENSER ARE WARRANTY BY PRESTIGE HOME COMFORT' LOOKED IT UP SUNBEAM IS NOT LISTER HU'OR I COULD NOT FIND IT.YOU TRY GOOD LUCK.WE NEED TO GET AHOLD OF THE PRESIDENT OF THE STORE THAT SELLS THEM AND SEE WHAT THEY THINK OF THIS.

posted by chris on: Dec 24, 2005 08:47pm

We just received the sunbeam cooler listed above by everyone and do not see anything on the top of the cooler that pierces the bottle. There is a strange 6-7" probe-like thing lying inside the opening in the top. It doesn't look like it attaches to anything. There is a hole on one end and a disc running around the centre. The manual is useless. I do not see how you can mount the bottle and where the bottom of the bottle can pierce on anything. There is a flat disc that you turn counter clockwise. Can someone help? Thanks

posted by chris on: Dec 24, 2005 08:50pm

Oh Yeah, forgot, we just received the thing for Christmas. I think my sister wasted her money for us. I think there must be parts missing as really, I do not see where the bottom of the bottle can be pierced on anything. Haven't mounted the bottle as we don't want a mess if this task doesn't work.

posted by Terri on: Dec 27, 2005 11:12am

Well go figure. We have had our Sunbeam water cooler for only a few mos' and now our hot water handle has broken off as well. We should have known from the start. The first cooler we bought would not produce cold water so we took it back to exchange it. Why didn't we realize then that we were buying a lemon? The water still barely gets cold and now we have a broken hot water handle. The first time we called the 877 # we waited on hold for literally hours and never did get through to anyone, when we called back and finally got through we were told the handles were on back order and they should be in around Jan 2, and to call back then to order. What kind of service is that?

posted by KEN BARKLEY on: Dec 27, 2005 09:26pm

my sun beam water cooler has a basement smell and taste.what can i do

posted by nottheusual1 on: Dec 28, 2005 10:04am

For those with handle problems, try this link: http://www.waterfiltersonline.com/detail.asp?product_id=Faucet_Cooler Can be used for both male/female connections.

posted by zaldavar on: Dec 30, 2005 02:14pm

For those of you having difficulty loading water bottles on this cooler: You need to have a cap on the end of your bottle that contains a smaller inverted post with a smaller cap on it. I got several off of empty 5 gallon water bottles at work. Simply put this on the end of the bottle after filling it, or make sure it is on any new bottle, and place the smaller inverted opening on the post. The weight of the filled bottle will forced the small cap on the inverted post off and the bottle will fall in place with no spilling. The small cap should stay on the top of the post and will snap back onto the inverted post when you pull the bottle off.

posted by Crystal Lav on: Dec 31, 2005 12:58am

To all of you who say that they have a bad taste in the water. Please check it out. We did and the section or funnel that holds the bottle upright can be twisted off and it is a bit of a hassle to do. Needless to say we did it and to our suprise we found mold growing there. So the one person who said that the water smelled like a musty basement may have the same problem. I am so mad cause this is the second one that we purchased. Our first one just died on us. I am worried that the mold or spores from the mold can cause us to be sick. Ours has a small fridge at the bottom and it is nothing but a pain in the neck. This may be the cause or culprit for the mildew in between the sections. I was curious if the other people complaining of a bad odor in their water had a frig at the bottom too. Please let me know . Also does anyone know if you can disable the frig and use it as storage instead. can't seem to find out how to do this. Thanks

posted by James Anderson on: Jan 1, 2006 09:55pm

I got a brand new Water Cooler Yesterday and just as soon as i went to make a hot chocolate with the hot water nozzle and it snapped off i think there is something wrong with the cold water and I was not able to figure it out but i would like to try to fix the problem if I can. The thing is though whenever I go to the site and type in this seria;l number 1014396 nothing happens and same when I try to type in the model number YLR2-5-87H3 and once again nothing happened. I would like to know why this is I think it is a 2000 model if you or anyone else could help me out i would like to get my hands around a manual for this model! Thank you!

posted by Sue on: Jan 3, 2006 08:22pm

I bought my cooler in June 2003 and it worked fine till now. The hot water doesn't heat up so I only have cold and room temp. The little fridge works fine too.After waiting for customer service for over 20 minutes, they told me to restart the machine after unplugging it for one hour. I tried that but of course it didn't work. I asked the girl what to do in that case and she told me the units can't be repaired! I find that hard to believe. Wish I knew an electrician! The manual (which I still have) even gives the specs! Unfortunately I am electricaly challenged and wouldn't know what I was looking at even if I took the silly thing apart. Anyone know a good (cheap) electrician?

posted by kathy on: Jan 4, 2006 01:23pm

my sunbeam water cooler dumped five gallons of water on my hardwood floor. the problem was the top gasket was warped.appears to be heat damage, just glad it did not burn my house down. I am a lucky one, walmart replaced mine with a sunbeam unit that has only tap and cold, maybe they had to many returns on the one with hot water. I will definitely buy a different brand next time for sure.

posted by troy on: Jan 4, 2006 02:24pm

those of us who have experienced the marval of technology provided us in the sunbeam water cooler should know these simple facts; due to the factory set temp on the hot water the ring or casket is doomed to warp and couse leakage. solution; replace and turn down the hot water thermostat. also; due to the factory set cold water temp a freeze-up consisting of a round block of ice forming inside of the cooling basin blocks the flow of cold water. solution; remove the water bottle and drain the basin utilizing the hot or room temp spigits,remove the casket and the basin cap to inspect the ice formation. here I usually pour hot water into the basin aiming around the outter walls of the basin to free-up the ice from the metal basin enough to remove the large donut shaped ice cube. be sure and turn off the cooling unit in the back to stop new formations due to re-freezing the water as you thaw it.. turn the temp down and the problem should be recitified.

posted by Geoff on: Jan 4, 2006 06:46pm

I too have had a few problems. First the plastic base was cracked and Sunbeam did not have any replacement part available. I would have taken it back to Zellers but their over 3 miles from here.A metal insert was made at a shop here and all went well for a 1 and a half. Now the cold water tape has broken. I have drilled it and inserted a brass pin, which fixed it for now. Not able to locate anouther for this cooler. Works good. Never used the hotwater option, so all is well there.

posted by nolita on: Jan 9, 2006 05:07pm

Finally...got hot water tap replacement after calling yet again! Noel

posted by william on: Jan 14, 2006 03:47pm

SENT ALL THEY ASKED FOR WHEN I CALLED THEM ABOUT THE WARRENTY THEY ARE SOPOST TO SEND ME A REFUND BACK WILL LET YOU KNOW HOW MUCH AND WHEN I GET IT IF I GET IT. IF IT ONLY HAS A 90 DAY WARRENTY THEN IT SHOULD NOT SAY 2 YEARS.THIS IS THE US WHY DON'T THEY MAKE IT GOOD.SUMBEAM

posted by Tom Vincey on: Jan 16, 2006 11:24am

Does anyone know where I can down load the maual for Sunbeam water coolers

posted by Tom Vincey on: Jan 16, 2006 11:25am

I mean "MANUAL' Thanks

posted by Barry Schwartz on: Jan 16, 2006 11:35am

Can you find it on http://www.sunbeam.com/manuals.aspx ?

posted by Paddy on: Jan 16, 2006 12:28pm

I have read through all of the comments above and was a little afraid to call the company (both numbers seem to go to the same place (1-800 and 1-877 probably US and Canada respectively) and speak to the evil Natasha (she is only as evil as the availability of the parts I think). My problem was a broken hot water tap handle. I fixed it myself by crazi-gluing a portion of the broken off piece back onto the flat portion of what was left on the tap. I cut off the safety lever and though I have young kids (3 and 6) I will tell them not to touch it. If that fails I was thinking of rigging (more glue) a popsicle stick to the top of it. I think that will work too. Vice grips and pliers should also work but I need those in the workshop occasionally. I tried ordering a new tap from Nicholas when I called the number but said they were out of stock (right now) and would not take my order till they received some stock. It sounds like they are learning from blogs like this. A good sign!! I told him to go read this blog so he understands people's issues and has a good answer for all of them. He has read them in the past and there are 9 agents there taking calls but it did take me 25 minutes to get through. I am a call center manager and he reminded me of the call peak times in all help desks. Monday is the busiest (people reading this blog I expect on weekends. Mornings are busier than afternoons and Wednesday and Thursday are slowest and you might not wait at all!! I asked about the warping issue where the bottles sit and he said it might not be good to have the heater on all the time. I did not like the thought of electricity being used all the time so I stuck a timer on so it is off for 12 hours a day. He thought that was a good idea. Mold should not occur if the device is in a kitchen type environment. If it is in a garage or anywhere where bacteria/dust/dirt might get into the unit easily. To rectify you flush vinegar through the unit and CLR if vinegar does not work. I have not experienced this yet. He told me how to take the taps off (twist off the top portion when the unit is empty of water) and then sent me a manual (instantly) at my request (1MB). I inherited the device from my Quebec based Grandfather. I live in Ontario and love a device that combines several things into one. I marvel that it can do hot/cold/warm water and refrigerate my drinks all in one place. Maybe the president will read my blog and send me a free tap (white or red). It seems all the other bloggers though displeased with the break consider it important enough to try and fix it after 2 or 3 years into its lifespan. That status should be reserved for a stove or fridge which might last 10 years but only heats or cools but not both. A clever company might save the cost of all the calls (typically $10-$20 a call) and set up a website to send replacements for $2 or $3 and get design changes into production to stop putting JUNK into the market and ruining their name. Plain water has become a health conscious movement that has no end in sight. We use the device 10 times a day for hot drinks and the same for cool drinks and an occasional pop. I hate waiting for a kettle to boil.

posted by r.russell on: Jan 16, 2006 05:51pm

I've held for Sunbeam customer service for twenty minutes only to have a recording finally tell me that they closed five minutes ago, 5:30, AND 'THANKS' FOR CALLING. What idiot is in charge of this fiasco? I have three sunbeams and need three hot water knobs as they have all broken. No where can I find them. What should I do ? Please consider helping. Thank you.

posted by t l on: Jan 18, 2006 12:56pm

Does anyone know where I can find replacement filters online? I've looked through the blog and tried all the mentioned sites and could not find the filter. My model number is ylr2-5-96h2.

posted by VAL on: Jan 18, 2006 01:07pm

HOW DO YOU DRAIN THE UNIT? I FOUND THE DRAIN PLUG BUT CAN'T GET IT OPEN. THANKS

posted by Donna on: Jan 19, 2006 10:01am

I always thought Sunbeam was a reputable company until I found this blog. I was looking for a number to order parts for our water cooler. I think we'll just pitch it and get a new one.....obviously not a Sunbeam!

posted by Norad on: Jan 20, 2006 10:31am

I have a SunBeam water cooler, build by Elite.... This was my first and last Sunbeam water cooler. Currently the parts are back order, the hot water nozzle for two weeks so they won't even take an older, which says to me this knobs are breaking off left and right. Do not buy Sunbeam product would be my answer.

posted by Warren on: Jan 23, 2006 01:33am

Bought one about a year ago. After about 90 days the cold water stopped being cold as the cooler only makes a weird noise. Today the blue handle broke off. After reading the blog I'd say it's about to become trash. I should sell the red handle on Ebay !!

posted by darcey schilling on: Jan 24, 2006 04:48pm

My cooler Hot water knob brocke. I would like a part to fixsit

posted by Dale on: Jan 29, 2006 02:29pm

My, my the people you find at a water cooler blog... I have had my water cooler for over 5 years, and it still provides good service; however, I don't use the hot water heater anymore. The hot water unit was staying on, and overheating the top of the water cooler. When my (blue) cold water knob gave out, I swapped it with the (white) ambient temp. knob. That should hold me till I get a part ordered. I think I'll order two spares. Here is how you prevent water from spilling when you change out the 5 gallon bottles. Place a 4 inch square of tin foil over the mouth and use a rubber band to secure it TIGHTLY. The water won't spill out, and the foil will get punctured when put into the unit. TTFN

posted by Sheri Henault on: Jan 29, 2006 10:03pm

Our hot water handle just came off! It never did seem to work properly...looking at these comments, I know I will never purchase a Sunbeam product again...so much for a company holding to a standard...

posted by mike on: Jan 31, 2006 12:15pm

Wow... it's only been since JUNE... but they FINALLY sent me a replacement casket. How's that for service.

posted by Mark on: Jan 31, 2006 04:21pm

Hot water knob broke off..... sound familiar? Like others, I called here and there. Eventually I ended up with this number for Elite Classics: 1-877-383-6399.... expect 5 min wait, high volume of calls, agents on another call, please stay on the line... Funny, the mini-fridge feature in the bottom of the unit dosn't seem to work either... Sunbeam better beam itself up, as there seems no intelligent life there. What ever! Hey, afer 5 mins you get to wait another 5 mins, etc., etc., etc.....

posted by William on: Feb 4, 2006 09:19pm

Yes I got a letter from them, took forever and thats soomtime.I had layed mine away on lay away and when I went to K MARK AND got all the paper work,name, lay away date,pickup date.and sent that in. they want to know if I had the ext. warrenty.I said no.so that paper work is useless.I only had mine 10mo.before I had trouble with it.Thay said they had to have the reg.recipe when I Bought it.And they may send me 20 dollars to pay on a new Sunbeam purches.Now what do you think of that? I think I should have went some place ouce.And not bought Sumbeam.

posted by Dave on: Feb 7, 2006 05:27pm

Well, I didn't get to speak to Natasha but I did speak to a young man, after about a 45 minute wait, who tried to be helpful but apparently the replacement knobs are still, if you can beleive it, on backorder. I have solved my broken tap problem, temporarily, at least, by going to a local water store, called the Water Drop...I think it's a franchise. They sell filtered water, as well as several lines of water coolers. I asked if they handled Sunbeam and they did not. I asked if they had any replacement handles or spiggots and they showed me a box of surplus ones and I picked out a white one that would be described as "female" and it fit perfectly and works fine. There is no safety on it and it's not red but if it will solve the problem, maybe people should look for it. It sounds better than waiting forever for the backorder to arrive and then paying for something that should be replaced for free anyway.

posted by Andrea Jasperson on: Feb 8, 2006 02:09am

- I totally agree with what you're saying. I wish more people felt this way and took the time to express themselves. Keep up the great work. Andrea Jasperson http://www.businesstelephonecenter.com

posted by amanda on: Feb 8, 2006 04:44pm

Hi I have a sunbeam cooler I just received today and the refillable filter jug has a crack in the bottom. I cannot find another. So for any of you looking for the filters there are three in my jug I am willing to sell. I am just going to buy the spring water. Thanks

posted by zeed on: Feb 15, 2006 06:25am

Gone through three of these already. They all failed pretty quickly so there was no problem getting a replacement. No. 1 got really loud all of a sudden. No. 2 had its hot water lever snap. No. 3 dispensed hot water from all three taps. We've brought one more home against all logic. Actually, the price point suits us - anything with a real warranty is priced at around $300.

posted by Chris on: Feb 18, 2006 11:10am

Wow, I guess these are really junk. I have experienced many of the same problems. I have sent the text of this entire blog to Sunbeam to see if they respond. As one poster pointed out: if they were $20, I wouldn't care, but I spent $125 on this piece of junk! I would think they should be concerned about their reputation. Chris

posted by tomywrek on: Feb 18, 2006 04:43pm

to get rid of the bad smelly taste of the bottled water, you must clean your system periodically. Aprx once a month. More if you use it contantly. here is a link that will tell you how to sanitize your system. http://www.bnl.gov/bnlweb/pubaf/water/FS2_coolproced.pdf i have checked other sites as well and they are all about the same. basically 1 tablespoon of bleach per gallon of water. fill your system with it and let it sit 5 minutes then flush 4 times after with clean water. you should also use the same "bleach solution" in your bottles if you are reusing them and refilling them your self. i had nasty tasting water and did this and now it is perfect. my system is the ylr2587h3.

posted by gerry on: Feb 21, 2006 08:48pm

hey my water taste like plastic how do you clean one of these cooler? no manual in box thks gerry

posted by Debbie McAbee on: Feb 27, 2006 01:56pm

I have a very hard time when I go to replace the jug with a full jug. It seems that there should be a soft plastic cover with a rubber opening to make it easier to replace the jug. Instead I get water all over if anyone knows what to do please help. Thanks.

posted by rollie on: Feb 28, 2006 12:10am

My Sunbeam Watercooler system like the one pictured on top of this page is giving off this weird smell that is emanating from the back of the unit. I own it for about 2 months now. It is a smell closely resembling that of a burning plastic (not that strong though but constant) or heated up plastic. I am scared as to the effects it can have with everyone in the house. Anybody has somewhat the same experience please post.

posted by Tiundra on: Mar 3, 2006 04:24pm

I bought my original Sunbeam water cooler 4 years ago and have just recently replaced it two months ago with their newer stainless steel model. The only problems I have ever had with these products are the taps, and that's because my family broke them. The taps don't break by themselves - people break them. When I called the 1-877# for replacement, they told me that they were on back order and if I cared to I could call back in a month or so to see if they have received the parts from China. I don't like having to wait for this product but its not the customer service agents' fault if they don't get parts from China on a regular basis.

posted by Dave McConnell on: Mar 3, 2006 10:52pm

AMAZING............. reference: Nov 20, Nov 22, and 2-3 more above. I actually received my replacement part today. Hey, it's only been 6 months since I called... ... ... ... Great customer service............not.

posted by a,ritter on: Mar 5, 2006 09:09pm

I also have a Sunbeam water cooler and this is the second time I have had broken spigots, I also will never buy another Sunbeam product. I am going to try to order another spigot. good luck to me. thanks to all for the comments I thought that we were the only suckers.

posted by Judy on: Mar 7, 2006 01:08pm

DON'T BUY A SUNBEAM WATER COOLER UNLESS YOU LIVE IN CANADA!!

posted by Bev on: Mar 7, 2006 08:42pm

I bought a Sunbum water dispenser in Sept of 05. In Dec. the hot water dispenser handle broke. I called the number on the warranty and was told it would take 6 weeks for them to send a new one. It finally arrived and surprise! It was the wrong one. I am still waiting, and it is now March. I am quite frustrated and would never have bought this water dispenser if I had seen this web page first!

posted by Del Harris on: Mar 8, 2006 01:41pm

I. SYMPTOM: I presently have a Sunbeam water cooler with the hot water tap option. I have had the unit for over two years and the hot water feature quit working. The hot water tap now only dispenses room temperature water. II. FAILURE: I noticed the manual has a wiring diagram which is slightly inaccurate, but close enough for trouble shooting. I found one of the two thermostat devices had failed (KSD301). Since the schmatic was slightly inaccurate I was unable to determine if the failed conponetnt was the low range 85 Degree C. or high range 95 Degree C thermostat. III. RESOLUTION: 1) I tried the web for the failed componet number KSD301. I got hits on the components manufacturers, and quite a bit information on the component itself. However, based on the manufacture info, the compnent is produced to the end users specifications for temperature. I was unable to find distributers for the component with off the shelve specs/values. 2) I also tried the Sunbeam service number 1-877-383-6399 number which is a company called Elite Classic based out of Canada. I was told they don't sell internal parts. This company is also the company that designs and produces the water coolers. 3) Basically it appears there is no resolution from Sunbeam for an out of warrenty internal failure. I guess this appliance is considered disposable, I'll keep looking though.

posted by Brian on: Mar 13, 2006 11:43am

SUNBEAM SUCKS. I need a hot water spigot and cannot find one. Called Elite Classic based out of Canada and was told to call back in a month, they may have some. This really pissed me off. They would not even put my name on a back-order list. This pissed me off even more. Companies like this make you do bad things, I bought a new one at K-Mart, traded spigots and took it back as defective. Sorry Sumbean, but you deserve it.

posted by Brian on: Mar 13, 2006 11:51am

Water Leak. I had a bottle of water leak all over the floor once. These work off a vacumm to keep the water in the bottle. You pull the lever, this lets water out and air in. Works great unless you have a hole in the water bottle like I did. It was a pin hole. It did not leak sitting on the floor but it would not hold a vacumm and nature took over. By nature, water flows to the lowest point. i.e. the floor. So check your bottle for leaks.

posted by asmith on: Mar 14, 2006 12:29am

I've had my unit for about 2 years and it worked fine until December 2005. The hot water handle broke and shortly after, the cold water side started leaking all over the place. I placed an order with Elite Group Inc. in Montreal Canada for the replacement valves on Dec. 27. I was told it would take 13 weeks (CAN YOU BELIEVE THAT!!!) to be delivered. We are on week 11 - we'll see if it shows up. I think it's interesting that the charge went through on my credit card immediately!!!! Other than this, we have had very good luck with this unit. Very hot and cold water. No bad smells. Just CHEAP HANDLES!!!!

posted by Carol on: Mar 14, 2006 04:43pm

Does anyone know where you can buy the two pack replacement filters for the Sunbeam Water Dispenser? We have one in our office (as above with hot, cold & room temp). It is about 2 1/2 years old. None of our local stores carry the filters anymore & so far I haven't been able to locate any online. Thanks in advance for your help.

posted by Toby D. on: Mar 21, 2006 11:31pm

We have the Sunbeam YLR2-5-90CH3 and it leaked a third of the bottle all over the kitchen floor. We don't use the hot water tap so ours never had a problem with that. We've had it since September 2003 and apparently the warranty on it is 2 years so no more warranty for us. After reading the posts on here, I am convinced that it's not worth my time to get this Sunbeam repaired. The 1-877-383-6399 person couldn't even tell me where to get this repaired other than to take it in to wherever they fix fridges. I was on hold for about half an hour. Well, I looked in the Yellow Pages and most places will only do in-calls it seems. I had followed the 1-877-383-6399 person's suggestion of: 1. Unplug 2. Let sit for an hour 3. Drain water But it started leaking again within the hour.

posted by Marylou on: Mar 23, 2006 10:54pm

If you check the Sunbeam J1000 Water filtration system containers the boxes they are in have Sunbeam in large 2 inch bold letters white over wide red band on 3 sides and top of box with Sunbeam water filtration system on 4th side . On the very bottom of the box in small print this is the only place where you will find the words. Elite Classic Now you know why they are hiding their name under bottom side the box? This should be enough to tell customers everywhere what name products NOT TO BUY . No filters available in stores where containers purchased what kind of company service for customers is this? gimmick........ When calling Sunbeam they were far from nice with over 45 minutes wait for Elite Classics I hung up. Marylou

posted by rollie on: Mar 26, 2006 10:17am

Does Class action lawsuit sounds fine? Well, although this idea may be too much but for a business like Sunbeam who has a great reputation, they should whenever they let their name be used for a purpose be aware that it does not fall in disrepute such as this. People are obviously being taken for a ride and Sunbeam doesn't even care at all based on all the postings that are in here. How much Sunbeam makes from this, we can just imagine, but it has got to be lots.

posted by Toby D. on: Mar 26, 2006 08:54pm

Well, I have an update on this post of mine. It turns out that it was the damn bottle that was the problem and not the Sunbeam water cooler! I bought another Sunbeam (I tried to get something else, but was not successful) and used the same bottle and sure enough, it leaked all over the kitchen floor again! So, to repeat, it was not the Sunbeam that was the problem, it was the damn water bottle. > We have the Sunbeam YLR2-5-90CH3 and it leaked > a third of the bottle all over the kitchen > floor. We don't use the hot water tap so ours > never had a problem with that. We've had it > since September 2003 and apparently the > warranty on it is 2 years so no more warranty > for us. After reading the posts on here, I am > convinced that it's not worth my time to get > this Sunbeam repaired. The 1-877-383-6399 > person couldn't even tell me where to get this > repaired other than to take it in to wherever > they fix fridges. I was on hold for about half > an hour. Well, I looked in the Yellow Pages > and most places will only do in-calls it > seems. I had followed the 1-877-383-6399 > person's suggestion of: > 1. Unplug > 2. Let sit for an hour > 3. Drain water > But it started leaking again within the hour. > Posted by: Toby D. at March 21, 2006 11:31 PM

posted by Bob M. on: Mar 27, 2006 11:23am

Just purchased Sunbeam cooler. Water has a plastic aftertaste. Has anyone experienced this?

posted by LM on: Mar 27, 2006 10:08pm

I trashed my cooler for a warped casket. Can't get parts. Have 3 YLR2-5-87H2 or 3, (don't know, tossed it) handles, one blue, one white, one red. They twist right out for replacement. You pay postage, you can have em. 1st come 1st serve. email mbcljm@yahoo.com. 3/27/06 Its exactly like the picture at the top.

posted by Julie Pritchard on: Mar 29, 2006 02:29am

A river ran through....how I wish I'd seen this blog before purchasing the cooler pictured above. I've had the cooler less than two months...there I was sitting in the living room watching TV relaxing and next thing I know the water is pouring down the hallway to the front door,running under the kitchen cabinets and into the basement. What a bloody mess! How many people have to suffer with this shitty product before Sunbeam stops the madness and tries to regain their image?! Purchased it at Home Depot...they're getting it back! By the way, I live in Canada and the service from Elite is just as bad!

posted by harvey s on: Apr 2, 2006 04:30pm

I purchased a sunbeam water cooler on friday march 31st from home depot and brought it back on sunday april 2nd. the water tasted so bad i didnt know what to do. first we used a 12oz glass to flush it out like the instruction said that was a waste of good water. then i filled a bottle half way and added about 3 oz of vinegar shook it so it would circulate then spent all day draining and refilling the bottle and flushing it with tap water (which isnt so bad anyway), then let it sit and low and behold it was just as bad as when i got it. what a bummer

posted by FRANK on: Apr 4, 2006 10:26am

what setting is the best for the coldest water - i like a glass of cold water not warm

posted by frank on: Apr 4, 2006 10:28am

i seem to get warm water from cold , what is the best cold water setting

posted by Gabriel on: Apr 12, 2006 02:04am

Check this link for those with broken tap handles: http://cgi.ebay.com/Replacement-handles-for-Sunbeam-water-coolers_W0QQitemZ7599092931QQcategoryZ40118QQssPageNameZWD1VQQrdZ1QQcmdZViewItem By the way, I have the same problems, broken red handle and water spillage when installing the jug. Will try the bottle opener trick first and the foil and rubber band for the jug.

posted by Trace Gunsch on: Apr 15, 2006 09:41am

David Marcus said he has an electronic copy of the manual. Did it ever get posted to a web site? I would like to get a copy by e-mail, if possible, to the e-mail address rustybrick@gunschbunsch.com. Thank you!

posted by John on: Apr 21, 2006 03:56am

Ladies and Gentlemen, I believe I have located the manufacturer of the taps used in the Sunbeam water dispenser that is driving everyone bonkers. A friend of mine has sent out an inquiry asking if small quantities are available for purchase, or could they please direct me to a US importer. You should also know that in 2000, Sunbeam went on a major licensing campaign to license outside companies to manufacture products using the Sunbeam name, and as you already know, this strategy has caused some good and some bad experiences consumers who have depended on the Sunbeam name for quality and good customer support after the sale. http://nbjiaji.hisupplier.com/exporter/215/bottled-water-dispenser.html

posted by Scott Skigalini on: Apr 23, 2006 05:15pm

MOLD WILL MAKE YOU SICK - We don't take any chances. Precautions: 1. Before you tip your 5-gallon jug onto the water cooler, take a couple of minutes to sanitize the top of the water jug by use of some mild soap, a clean-dry rag or paper towel (not the sour dish rag or sponge). 2. Every 60-days perform a thoughrough cleaning. First, empty all the water from Hot, Ambient and Cold taps until you are sure that your machine is empty of water. Purchase two 1-gallon or three (1)-litre bottles of vinegar and pour them into an empty jug. Put the jug onto the water cooler and fill up all 3 reservoirs. Let the Vinegar sit inside the cooler for a couple of hours. Later start cycling the vinegar into some pitchers. Keep pouring the pitchers back into the 5-gallon jug and cycle the vinegar through a few times. It's important to run the vinegar through each reservoir for a while so that you know you have completely flushed out any mold. Also, you will be flushing out calcium deposits as well. Next, using tap water, fill up the empty jug and cycle the tap water through for about two or three 5 gallon jugs worth (using pitchers to capture the water). You get the idea. Good luck. It's called 'maintenance' which is a novel concept for many people who lead busy lives. However, 'maintenance' keeps your machines and your health in good shape. Scott

posted by Aimee on: Apr 30, 2006 03:56am

Warm room temperature water - check. Water wouldn't come out of the taps - check. Sporadic bottle-emptying major leaks - check. Recurring iceberg in refrigerator - check. The only problem we didn't have was the breaking off of the hot water handle. After reading all your comments, feel perfectly justified in trashing this unit. At least we weren't the only ones. Better than thinking our water cooler had it in for us.

posted by David on: May 2, 2006 11:53am

Heh heh heh heh heh, snort giggle heh hee hee heh Yeah, I have one Heh heh heh heh heh, snort giggle heh hee hee heh

posted by Don on: May 3, 2006 05:50pm

I recieved a heater/ water cooler for my cabin in the north last Fall and missed the small drain at the back of the unit. Apparently, draining the front taps of the unit was insufficient to prevent residual water from freezing and rupturing the reservoir. Everything else is intact and works well; however, without a good reservoir, the unit is useless. How do I go about getting a replacement reservoir for this unit? Sounds like it may be impossible to get parts, a service company or any assistance from the comments that I have just reviewed. Any recent success stories. Help

posted by Burt on: Aug 2, 2006 10:53am

877-383-6399 no. on hold forever/or find busy circuts. Purchased unit 1000/1001 3 yrs ago. After 1 yr could not get water much above room temp. Shut off hot and fridge switches and turned off fridge thermostat. Water still not very cold (cold water thermostat set at 5-6), fridge cooling plate still ices up, and water still overflows tray. I have finally given up and will dump unit! Sunbeam should be held accountable! I will avoid them! Burt

posted by Dawn on: Aug 2, 2006 01:27pm

Our office has a Sun Beam Water Dispenser and like many above, our hot water handle broke. We keep calling to order a new one and they keep telling us they are out of stock and to call back. We've been calling since March and are thoroughly disgusted. Each time we call we are on hold for at least 15 minutes. Sunbeam should be held accountable. I know I'll never buy another Sunbeam product.

posted by corey on: Aug 4, 2006 06:24pm

you can get replacement handles for the sunbeam hot, room temp and cold on ebay for like 3 bucks, made of aluminium by some 3rd party. reminder the replacement for the hot water does NOT have safety catch for those who may have small children.

posted by Al on: Aug 6, 2006 09:41pm

As a result of Sunbeam's wonderful design (not!), I will be purchasing another brand soon. I have parts from a Sunbeam water cooler Model SA12587 I am willing to sell. The cold water canister developed a leak and is not fixable; I tried several times. All else works just fine. I am willing to sell the rest as parts. I have: complete hot water canister assembly, red and blue spigots, outer cabinet, top funnel assembly (casket?), complete chilling unit with circuit board and fan. Will ship. I live in Ohio. Contact me at k6862wj8@earthlink.net Al

posted by Diana on: Aug 7, 2006 03:57pm

I purchased my Sunbeam water cooler at Home Depot some years ago. The hot water handle broke without using much pressure. I have been trying to buy a replacement part for some time without much luck. I have model YLR2-5-90HZ3. I definitely will NOT buy another Sunbeam Product. This is ridiculous. I had no idea until today how many people were having problems.

posted by Don on: Aug 9, 2006 05:11pm

For those who have allowed the Sunbeam water cooler to freeze up without draining, using the small hidden drain in the back. The damage is probably the hot water section or canister which has the top seam broken and or misshapen from ice expansion. Possible solution: disassemble the unit and remove the hot water canister, realign and straiten the top of the canister (a hammer and small block of wood seems to work best); use a two part epoxy type glue or filler (JB Weld works great) and fill and reattach the top of the canister. (Soldering is very difficult due to the stainless steel construction. Reassemble cooler. Extra hint have a long handled philips screw driver to reach the screws which attach the front of cooler.

posted by Crystal on: Aug 10, 2006 02:54pm

My knobs broke twice, I thought that my children were breaking it. I purchased serveral knobs to have for extra and so far it hasn't broke again. Two weeks ago I came home to find water all over the place. I thought that it was water that wasted while changing the bottles. I cleaned it up to find that the whole tank has water around it. so I drained it and started over the same day it wasted again. I was currently looking online to find a replacement of the middle part that the water jug fits on and I found this leak message. Thank you, there is no need for me to keep spending money on replacements parts if this is a leak that can't be fixed. Aug. 2006

posted by lee on: Aug 11, 2006 12:19am

we joun the rest hot water lever broke of 8 mouth it lasted cannot find part any help out there

posted by Zan on: Aug 14, 2006 08:49pm

I so wish I had read this before getting this water cooler. I have ALL the problems you all have had. I do not have a copy of the manual either. Does anyone have a copy they can email me? info@theothersidevintage.com

posted by Bobbie on: Aug 15, 2006 01:06pm

Just bought 2nd Sunbeam 0255 water dispenser from Home Depot. Water has plastic smell just as the 1st one we brought back. Says nothing in the manual about cleaning it. Thinking of bringing this one back and getting another brand, unless some one has a solution. This water tastes horrible.

posted by Judi on: Aug 19, 2006 04:43pm

I feel like a broken record here. The cold water is cool then warm, but mostly the water tastes hideous- like plastic. I will return this to Home Depot, but the box was damaged and we tossed it out so I hope they will take it anyway. Lesson learned, Ozarka here i come.

posted by Wet and soggy Floor on: Aug 20, 2006 02:25pm

Seeing that pretty well every couple hundred bolgs I've read have frustrated consumers with no customer support. I will tell you what I decided to do. Our cooler puked a gallon or so all over the laminate floor last night. I took the stupid thing apart to see what happened. Chances are good that your hot water tank has failed and either gushed of slowly dripped the source water into the fridge compartment. The galvaized strapholding the hot water tank and heater elements were completely rusted out! Heres what you do to get your water cooler going without hot water: (yaya I know why compromise...but hey, we hardly ever use that dumb red tap any way, the $60.00 per year you spend on energy on keeping hot water on hand just to use 15 cups for hot chocolate or tea....what a joke ===> use a microwave, just as easy.) Any way, this probaly voids all warranty and such so use at your own risk. Take out the pastic componets on the top of the cooler so you can see the satinless cooling basket. Give it a wipe down, it will neeed it! Unplug the unit from the wall. Take the top 2 anodized screws out from the back holding the top cowel on. Take the cowel offand you will see the water cooling parts. Drain all taps to remove the water from the cooling basket. A drain for the hot water tank is on the rear right side of the appliance IT IS LEFT HAND thread, so turn clockwise to loosen. (I used vise grips and pliers for mine). drain all the water out of the tank and re-install the drain plug. On the top of the cooling basket there is a small hole to supply the leaking hot wter heater. A rubber hose connects the heater to the basket. Pull the hose off from the heater inlet, pull hard there is a zip tie as a hose clamp. Take the hose and squeeze about 2" worth of household grade silocone into it. bend the loose end of the tube over and pinch it off with a zip tie or something. Tape the hose to the side of the basket so it will be above the water level to prevent leaks. Take the black wire off the hot water switch and tape up the wire with lots of electrical tape to prevent fires (important);thus disonnecting the heater elements to disable them. Re install the cowel and two screws, insert the plastic bottle holding thingy and your off to the races. You will at least be able to have cold water and a fridge again. You could now remove the red handle from the hot water tap and sell it on ebay for a mint!LOL

posted by wet and soggy on: Aug 22, 2006 12:00am

Whoops! :( Dont try this one at home kids, disaster, the hot water tank still fils up and will eventually leak. The sunbeam curse!

posted by asmith on: Aug 23, 2006 10:45pm

I last wrote on March 14th. At that time, I was 11 weeks into what was supposed to be 13 weeks till delivery of my handles. I originally ordered them on Dec. 27, 2005 and was supposed to have received them by the end of March. WELL, I just received them today - August 23, 2006, even though I paid for them in Dec. 2005. IT ONLY TOOK 8 MONTHS TO RECEIVE THEM!!!!. WOW ---WHAT SERVICE. I'm just glad to have finally received them. Other than that, my unit still works just fine. Beware to new buyers - this is an ongoing problem with these water coolers.

posted by Paco Huaromo on: Aug 24, 2006 12:00am

I need knob for the cold water all of them is broken could you tell me how can i get replecement. Thanks

posted by TracyWHI on: Aug 25, 2006 01:26am

I bought a Sunbeam Stainless Steel Water Dispenser Model #0266 from the Home Depot. The water has a plasticky taste to it. The unit smells like faintly like burning plastic. This unit is going back tomorrow! It sucks!

posted by Kappy on: Aug 27, 2006 01:01am

I am 100% with TraceyWHI. I just brought home a Sunbeam 0255 from Homey D and have he exact same problem, I have cycled through about 5 gallons of fresh water and still getan overpowering plasticky taste.

posted by Robert C on: Aug 30, 2006 01:35pm

I have been searching for replacement faucets for my sunbeam water cooler and found this company. http://www.waterfiltersonline.com/detail.asp?product_id=Faucet_Cooler I just placed the order so I can't vouch for delivery time but considering all of the comments above about waiting 4 months for an official part i figure it's worth a try.

posted by Ron on: Aug 31, 2006 09:42pm

Robert C, please post whether the replacement faucets that you ordered actually work correctly when you get them.

posted by Maria on: Sep 5, 2006 02:58pm

My coolers cold bottom broke.

posted by connie on: Sep 10, 2006 04:26pm

i bought a water cooler at a garage sale, lo and behold, no manual.I cannot figure out how everything goes inside. can someone please send me a manual for sunbeam combo water dispenser serial # YLR2-5-87H3 MODEL 0144 OR 0177 .. THANKS SO MUCH

posted by connie on: Sep 10, 2006 04:27pm

sorry heres my email address connie_baby67@hotmail.com

posted by Mary jo on: Sep 11, 2006 01:33pm

we also purchased this same model and the cold faucet handle snapped off and now leaks water out. we will not be buying another sunbeam.

posted by Rebecca on: Sep 18, 2006 12:13am

I am looking for replasement filter for my system Model # YLO. 7-83A. It the system that sits on the counter with only warm and cold handels. If anyone can help me on getting a filter I would be greatful! Thank you!

posted by AD on: Sep 23, 2006 09:47am

Yeah, Sunbeam, hot water lever, twice broken now... getting frustrated... Can't they make something a little more solid? It'd be worth paying a little more... What am I talking about??? I've already paid!... :(

posted by Dave on: Oct 5, 2006 12:00pm

My red hot water knob has broken, I noticed a lot of complaints about the knobs. I just contacted the 877 number listed on the back of the cooler, My unit is only one year old, the guy tells me that it is no longer covered under warranty. I asked if there was any good will on the part of the company to replace a defective knob due to a design fault(they all seem to break around the same time)he told me that no such good will exists. If you want a cooler for a short term (one year or less),this cooler is great, if you want it around for more than one year then buy something else.

posted by Denise on: Oct 5, 2006 12:57pm

It seems the broken hot water lever is the norm. Mine just broke after about 18 months. I called that 877 number and was on hold for a little while when this very rude gal came on and told me the lever was on back order until the end of October at which time I needed to call back and pay for my order. I asked her if she could take my info and put me on the list for a replacement part and finally she said she could. Probably really didn't but I will call back in the end of October and check on the part again. I will never buy a sunbeam product again. No customer service and unreliable appliances! I was wandering if Robert C ever received his red lever from that waterfiltersonline.com place?

posted by Panda on: Oct 10, 2006 12:46pm

I also have a Sunbeam model # YLO.7-83A , and can't find a replacement filter ANYWHERE! I bought NEW at Kmart, so what's the big deal with Sunbeam offering replacements! So frustrating, NEVER AGAIN! Bye Bye Sunbeam! Any help : Junkmailx@mac.com

posted by Cindy on: Oct 14, 2006 11:54am

I have read all the notes about the awful tasting water. We bought our cooler back in April and no-one will drink from it. I was going to try vinegar. Its almost a petroleum taste. Any ideas? I should have shlepped it back to Home Depot but was too lazy and now I am thinking of trashing it.

posted by Tom on: Oct 16, 2006 03:50pm

My company purchased Sunbeam water cooler without a hot water dispenser about 8 months ago. Model # YL2-27CH2. The water has been tasting funny for a while and now the cold water dispenser is not working properly, the water is coming out room temperature. I was on the phone with the 1-877 number and I have not been able to get in contact with anyone. I'm trying to locate the manual. Could anyone tell me what i could do in this case and if you have the manual could you please forward it to me at tkiernan@ficompanies.com. Thanks

posted by DOROTHY on: Oct 16, 2006 06:31pm

I am looking for a couple of cold water taps for our cooler. I also want to thank you for sending us a hot water tap so quickly when it broke while still under warranty. We really love our cooler and have only had tap problems with our cooler. Hoping that we can buy some new taps. Sincerly yours Dorothy

posted by William Carrington on: Oct 17, 2006 02:14pm

WHAT YOU CAN DO IS BUY 4 OR 5 OF THEM THE SAME TIME,AND THAT WAY YOU WILL HAVE SOOM PARTS OR DO LIKE ME SEND IT TO THE DUMP AND GO BUY ONE THAT DOESN'T HAVE Sunbeam name on it.thates the best way out, and it will save you soom money and a lot of stress. WILLIAM

posted by A Monteiro on: Oct 23, 2006 02:26pm

Ihave a Sunbeam ylr2-5-90hz3 It is about one year old.It has started a leak.I have not stripped it yet,but i notice from the rear of the dispenser at the top, the water is flowing down the foamalite to the floor.Can somebody tell me what is the problem. thanks.

posted by Lynn on: Oct 26, 2006 05:45pm

We too have a broken hot water handle, but after reading through some of these decided not to order a new handle. We'll just continue to unscrew the white band (counterclockwise) a little bit until the hot water comes out then just tighten it when done.

posted by Ed LaEose on: Oct 28, 2006 11:53am

I bought my sunbeam water cooler from Home Depot and brought it back the next day, the water had a plastic taste to it, I tried flushing in out twice, the bad taste would not go away, I guess I was lucky I got a full refund, and I didn't have it long enough for anything to go wrong

posted by Bill on: Oct 29, 2006 05:03pm

You all say that you found an answer i have broken nozels WHAT IS THE NUMBER OR WEB SITE???????????????????????????????????????????????????????????

posted by jack smiley on: Oct 30, 2006 12:02pm

I have tried numerous times to reach you by phone. I need a replacement hot water spicket. Please contact me by phone 1-509-525-6745 US or e-mail jsmiley10@msn.com. Rush. Thank you. J. Smiley

posted by bonnie on: Nov 7, 2006 12:48pm

I just spoke with a Sunbeam rep. "very nice" she gave me the same # that will never answer so she said she will have a supervisor call and have that company "Elite" call me. She said to put this info. on this site... call Sunbeam appl/products 800-458-8407 and they will help you get what you need.

posted by bonnie on: Nov 7, 2006 07:22pm

Well the company Elite called me just as Sunbeam said. The filters that I paid $11.00 in the store are $20.00 through Elite. Does anyone know where to get them cheaper? The lady at Sunbeam said that they are checking out this Elite company, sounds like trouble!!!!

posted by gretch on: Nov 9, 2006 01:47pm

The metal taste cannot be from mold or not cleaning the unit. It has been like this since I opened the box and ran the 12 oz. of pre-water through unit. My kids cry that they can't drink the water it tastes so bad. The metal taste is so strong it is gagging. I, too, have tried flushing etc. Can someone suggest a solution? I'll trade you a handle!!

posted by gretch on: Nov 13, 2006 09:17am

Got in touch with customer service...finally. Told me to mix 2 cups vinegar with 4 cups hot water and cycle through. After cycling what must be easily 2 gallons of water I cannot get rid of strong vinegar taste. While this is better than the metal taste, I am beyond frustrated. I ordered a new water dispenser today from a much more reputable company. Will never do business with these knuckle heads again.

posted by Sunbeam® Rep on: Nov 18, 2006 11:40pm

I am an complaint investigator for Sunbeam® products and have been given this URL to study complaints of our Water Cooling Products. To formally get someone who can help, the best route would be to go to the following URL: http://www.sunbeam.com/contactinfo.aspx?compid=1 Using the phone numbers on this site will only get you to a call center where little is known by the agents there about our line of water coolers. I will continue to monitor this site and answer any questions I can in helping to aid you in repair or replacement of your faulty equipment. Please start off your posts with: Dear Sunbeam® Rep so I know which questions to answer. The President of Sunbeam® Products Inc. has also authorized me to give a direct line to contact a business representative such as myself in the case of needing to talk directly to a representative for small businesses who use our products. Thanks for all of your concern. J. G. Montgomery Consumer Investigative Agent Sunbeam® Products Inc.

posted by Herschel Lambert on: Nov 19, 2006 10:01pm

I am going through the same thing as all of you i have had my cooler for just a little over a year first my cold water tap would only drip so i traded it with the room temp tap,then the handle broke in my hot water tap so i made a good tap from the two, now the last handle broke, all this time i have been trying to get new taps anf have had no luck, you would think all of us could get a lawer to file a class action suit on the company anyone have any ideas?

posted by Eva on: Nov 23, 2006 11:02am

i don't know about you guys....but my sunbeam water dispenser hasn't break down on me. i've had that shit for almost 3 years.....i think it's how you take care your stuff....thank you

posted by mmckaig on: Nov 23, 2006 03:37pm

Dear Sunbeam® Rep WET feet walking across my kitchen floor this morning. I have a slow leak in my stainless steel cooler.... contact info on how to get this fixed would be very helpful (if you are telling me that the "help line" is not the place to start. Thanks Matt

posted by Timothy Codjoe on: Nov 24, 2006 03:40pm

Hello: I last talked with Nicholas about some needed parts. The reservation number given to me is 37-97724. Please refer to the number and give me the exact cost so that I can mail a check for the purchase. Thank you.

posted by Jimbo on: Nov 25, 2006 05:27pm

I.too broke a hot water handle, but bought one on ebay: http://cgi.ebay.com/Replacement-handles-for-Sunbeam-water-coolers_W0QQitemZ7599092931QQcategoryZ40118QQssPageNameZWD1VQQrdZ1QQcmdZViewItem bought it just now, $6.96 including shipping, will update when recieved.

posted by Will on: Nov 27, 2006 08:46am

Well, my cold handle on my Stainless steel cooler broke yesterday. This item is not that old and should by no means have broken with the amount of pressure applied. I just called the 877-383-6399 help line. They said they would ship out a replacement. Given the length of time some of you have waited, I am not holding my breath for a speedy delivery. Sunbeam Rep: if you could monitor Reference number 33-112-967 that would be great

posted by red on: Nov 27, 2006 11:34am

A Better Approach - perhaps? Have been reading comments and empathizing. Bought our cooler about 3yrs ago, with no problems so far. The recent post from the Sunbeam mgr. seems hopeful. Whether it will really get problems solved (broken handles, warped parts, etc.) remains to be seen. In the meantime: 1. On the hot-water handle - breakage and replacement (and the company's lack of prompt response) seems to be the most common issue - I haven't broken ours (yet) but certainly wouldn't replace it with the same defective part. Instead, why not try taking the broken spigot to your local hardware/plumbing supply and simply replace it with a small brass water valve with the same thread/pipe size as the spigot? There are many kinds - and, if your not familiar with this kind of item, your hardware sales person can certainly match it with with a female supply valve that fits. Very small ones are used to hook-up in-line water purifiers and for other water-supply applications - you simply need to match the diameter and thread-size. Some of them have easy quarter-turn handles. It shouldn't cost more than three or four dollars and should last forever. Yes, not the 'factory solution' but why bother with something that's proven to be defective (both at the item level and with the company that should have solved the problem)? 2. Cleaning - Mold and dirt can be serious health risks with respect to watercoolers. Watercoolers have been identified as a major source of disease in FDA/EPA reports. I run a 50-50 bleach solution through the system every 3-months. I also clean the spigots, catch-tray and probe area with undiluted bleach (and don't forget to run a small bottle-brush into the spigot and clean that thoroughly. Rinse by flushing with 3-4 gallons of clean water. If a slight 'bleachy' taste remains it won't hurt you and should disappear in a day or so - or simply flush until clear (an additional five-gallons of tap water should do). 3. Mineral deposits. We avoid this entirely by using water from our RO purifier. That, or distilled water have no minerals and, therefore, no problem with buildup (& the myth about RO/distilled water leaching minerals from your body is just a lot of whooey promoted by people selling "alkaline" water systems.) Anyway, hasn't been a problem. We haven't had any of the other problems like icing-up or split seams, etc. If we do, then (considering the frustration of dealing with repair/replacement) I will certainly dump the machine in favor of one with known reliability and good service/parts reputation. Sunbeam/Elite certainly does not appear to fit that description. Hope this helps someone avoid the frustration and hair-pulling that some of you seem to have experienced. Life should have as few 'Natashas' in it as possible. may your handles stay solid and your water cool, Red

posted by kristen on: Nov 28, 2006 06:43pm

i have a sunbeam cooler and it taste and smells of mildew and mold what can i use to clean it, it hasnt been used in a while.and how do i clean it do i take the whole thing apart and how and how to put it bk together,also how do u clean the part that the water comes out of the part that u push to dispense the water.

posted by Bruce Gates on: Dec 6, 2006 02:53am

I have the same unit with a broken cold water knob, just a few minutes ago the unit blew up with a bright flash and instantly blew a slow blow 15amp fuze. I want this out of my home! Going to Home Depot tomorrow

posted by Trina Brown on: Dec 8, 2006 10:08pm

I too have been experiencing problems with the sunbeam water dispenser. Hot Water handle broke off. Sometimes the water be room temperature and sometimes it's cold. What is really going on with this company selling products that aren't worth the money you spend.

posted by KYNJ on: Dec 10, 2006 02:28pm

We've been stuck without any cold water at all. You turn on the switch and the light never comes on and now the white AND the blue taps give room temp. water. Sunbeam says the closest repair center is MILES AND MILES away but they don't handle these things, so looks like another dump will have yet another one of these jokes heaped on it... I'm going to try to contact Sunbeam, but am wondering when the handles are going to break or our kitchen is going to flood...maybe it's better to trash it while we're still lucky...?!?! :^(

posted by Gloria Fennell on: Dec 11, 2006 09:17am

I bought a sunbeam water cooler about 2 months ago from home depot. The water has a funny taste and I have tried everything to clean it out. I even used bleach. Also the water only drips out. Is there a number I can call the company.

posted by Stephen on: Dec 12, 2006 12:38am

Hi, We too have bought a Sunbeam water dispenser from Home Depot that is only 5 days old and the water has the worst taste to it even when heated. We tested to find out what it is and after filtering the water through a brita it tastes much better but I'm not going to filter each cup after purchasing a dispenser. So if anyone has an idea please let us know.

posted by Dana on: Dec 17, 2006 04:48am

Dear Sunbeam Rep: We bought our Sunbeam water purifier from a local store but have been unable to get replacement filters for it. Is there a place in Portland, Oregon to get the filters or some place to order them? Have called several times and were told that we should call back in six weeks and that they could possibly tell us at that time where they were handled but would not guarantee they would have the info. We also have a broken red hot water handle. Thanks Dana

posted by Jane on: Dec 17, 2006 10:43am

Anyone want a free replacement hot water tap? Mine broke a year ago and I finally gave up on getting parts from Elite, so I threw the dispenser away. Wouldn't you know it? The replacement parts arrived today! send me an email & I will send you one for free. I have two to give away. Merry Christmas!!! Jane in Chicago jhansen389@aol.com

posted by Lee Douds on: Dec 23, 2006 12:19am

The thermostatic control does not turn off the unit when the water is cold. I think I need a new thermostat to control the compressor and shut it off when the water reaches temp. Unit is a Sunbeam Model YLR2-5-90H23. l.douds@verizon.net

posted by azizan on: Dec 25, 2006 12:34pm

i have the same model .. now the filter is about time to change for replacement.. anybody know where I could get replacement filter or any other similar filter i could use..?/ appreciate any feedback

posted by jane on: Dec 26, 2006 10:01am

I HAVE GIVEN AWAY THE TWO HOT WATER TAP HANDLES I HAD...BEST WISHES TO EVERYONE ELSE WHO IS TRYING TO GET SATISFACTION FROM SUNBEAM...AND GOOD LUCK! JANE IN CHICAGO

posted by Kevin Richardson on: Dec 26, 2006 11:23pm

I just bought a sunbeam water cooler and the water taste horrible. I'm taking the unit back. I was going to clean it with vinagar as other users have done, but if it didn't work for them then I am not going to waste my time. DO NOT BUY FROM SUNBEAM. Kevin

posted by Raymond Gargan on: Dec 28, 2006 10:21am

Has anyone been successful at removing the terrible taste? It's a brand new cooler. I've ran gallons of water through it. Also tried filling it with a white vinegar solution and letting it sit over night. After flushing it out the next day, it tasted vaguely like vinegar for a few days, but then the nasty plastic taste came back.

posted by Jimbo on: Dec 31, 2006 04:07pm

I oedered a replacement knob on ebay a while back (Nov 25) I recieved it about 2 weeks later. It's OK, but I replaced the hot knob w/ the room temp knob, and used the replacement on the room temp because I don't use that one so much. It works OK now.

posted by Dan on: Jan 1, 2007 06:55pm

Bought one for Christmas - Lights don't work & cannot get rid of plastic taste. Wish I'd seen all this before I purchased. Going back to Home Depot this week.

posted by Judy M on: Jan 2, 2007 04:47pm

My Sunbeam water cooler taps snaped off where can I get replacemants?

posted by RANDY MERCER on: Jan 4, 2007 01:51pm

who carries replacement filters for the sunbeam water cooler mod ylr 2597 hzl2 or L2

posted by DMJ on: Jan 6, 2007 02:27pm

Bought sunbeam water dispenser at home depot followed installation step by step and very disappointed in this model 0282. the water tastes terrible. there is a plastic taste to the water. also as soon as you come into the house you smell plastic. called the 800# they said its normal and to use vinegar and hot water and to flush it out. WELL I DID AND IT DID NOT WORK. AFTER WASTING OVER $100, HOURS OF SETTING IT UP AND FLUSHING IT OUT TWICE AND PUTTING IT BACK TOGETHER AND NOT TO MENTION WAITING ON HOLD FOR CUSTOMER SERVICE FOR SEVERAL MINUTES I WOULD HAVE TO SAY THIS COMPANY IS RIDICULOUS AND SOMETHING SHOULD BE DONE. HOW CAN A COMPANY MAKE A PRODUCT TO DISPENSE WATER AND THE WATER TASTES BAD THAT MEANS THE PRODUCT IS A FAILURE AND SHOULD BE TAKEN OFF THE SHELVES. I AM GETTING MY REFUND AND MOVING ON PERIOD. ALSO IF ANYONE CAN GET IN TOUCH WITH OSHA OR THE EPA TO SEE IF THIS HORRIBLE TASTING WATER IS ACTUALLY HARMFUL TO ONES HEALTH THAT WOULD BE A GOOD IDEA.

posted by GEORGE FRANCO on: Jan 7, 2007 11:04pm

I HAVE SUNBEAM WATER COOLER AND THE KNOBS FOR THE HOT&THE ROOM TEMP. HAVE BROKEN OFF. WHAT I,NEED TO KNOW HOW DO I ORDER PARTS FOR MY MACHINE AND WHERE? SO, PLEASE LET KNOW IF THEIR A CATOLOG THAT I GET FOR THIS? THANKS,GOEGRE

posted by Michelle on: Jan 9, 2007 02:27pm

My knobs on the cooler broker off, do you know where i can purchase the new knobs (parts). Thank you.

posted by Merrill Bresett on: Jan 13, 2007 06:22pm

My cold water knob broke have tried to call number in manual tried at least 25 times unable to talk to anyone. Would like to order a new knob. Merrill Bresett 32 Woodlawn Ave Massena New York 13662 315-764-1238 in the Morning.

posted by Brian on: Jan 13, 2007 10:54pm

I just bought a water dispenser and I can not fine a water bottle with a "piercing" cap. Can I use a regular 5 gallon bottle with this unit? Or can I buy cops that have the piercing cap? guner479@aol.com

posted by Elizabeth on: Jan 14, 2007 03:09pm

We have the Model YL2-27CH2 got at Home Depot in Aug 2006 for $60 on sale - as for funny taste we just kept using it and it went away - we use a Greenway filter Bottle with it and it is fine (got it at Canadian Tire $40 with filter; replacement filters are $30)just don't overfill the bottle. Our only real complaint is the cold water not quite as cold as we like but called and were told to turn the brass screw counter clockwise to make colder we did got colder still not quite as cold as we like but not too far off. No taps just push button for cold and room temp. Hubby found yucky gunky moldy stuff on spigot this morning - oops gues I should have been cleaning a tad more frequently guess I'm dumping some water out. Other than my lack of cleaning it seems to work fine and I like the push buttons as my 16 month daughter isn't strong enough to push them in.

posted by Elizabeth on: Jan 15, 2007 06:32am

Go to your local water and ice store and they will sell you a hot water handle for like $1.50-3.00. I have had mine for 4 years and never had a problem. But my grandaughter was messing with it and i needed to replace it. Only because the thing you push down broke. It never leaked so i consider myself lucky. My husband just asked the cashier and wallah it was quick and easy.

posted by Miguelina Elysee on: Jan 15, 2007 06:32pm

Hello, I need to purchase the knob for my water cooler. I have the triple function one model#311/312. My home numbe is 973-272-2222. Please tell me where I could buy the knob. Thank you Miguelina

posted by don boger on: Jan 19, 2007 02:09pm

Hi I need to purchace some knobs for my water cooler model #ylr2-5-87h3 my hot water one snap and I also would like to know if I can buy more than one so I have them on hand, please email me back with the information, this is a sunbeam watercooler

posted by CheleBe on: Jan 27, 2007 11:53pm

I have the ylr2-5-90hz sunbeam water cooler and i got one for my parents, both purchased at walmart less than a year ago. Mine leaks slowly that i have to keep a rag under it ever since the 2nd month and my parents' hot water handle just broke last month. How can we get sunbeam to just recall and replace this junk already?!? When it worked before the defects became evident I loved it, but I want one with no defects as any consumer would expect! CheleBe in Pennsylvania

posted by Scott on: Feb 1, 2007 08:36pm

Try this site for new faucet replacements. I would suggest doing anything you can to avoid going to the morons above. http://www.freshwatersystems.com/c-431-water-cooler-faucets.aspx

posted by Dave on: Feb 6, 2007 07:02pm

Hi all We have been waiting for almost six month now for our replacement taps....we have switched the hot and cold taps and jury rigged them as best we can, but they finally gave up today. We now have a full cooler with no way of getting the water out. I went searching on the WWW and found this site and was amased on how many people for so long are having the same trouble.....even though Sunbeam doesn't honor their products and guarentee's....I will guarentee never...ever ...to buy another SunBeam product and I will mention it to as many people as I can....I don't get mad ...I get even in my own way

posted by Annette Idso on: Feb 9, 2007 11:16pm

I need replacement water spigets for my Sumbeam Water Cooler, Model Number 1000/1001

posted by Ray on: Feb 10, 2007 12:29pm

We bought one of these infamous Sunbeam Water coolers several years ago from Home Depot. Worked fine for several years..until we moved. The unit must have gotten angry about the move and now produces no cold water. Hot and refrigerator sections work great, and only leaks from the fridge if I forget to sop up the condensation. Have tried all the suggestions listed in the blog to get cold water but to no avail. As we speak, it is sitting in the garage making hot water for tea and taking up space. Soon it will go on the back of my truck for it's final move....to the landfill. Last Sunbeam branded product I willever buy!

posted by Marguerite on: Feb 11, 2007 10:49am

hi, i have a sunbeam water cooler. i need a replacement of a deep drip tray, it broke and the # is 0147/0148. could you please e-mail me to let me know where i could get one. thank you hope to here from you soon. 2/11/07

posted by Mike on: Feb 11, 2007 06:26pm

I also have a Sunbeam watercooler... got it 2 years ago from Home Depot. Last week the red hot water tap broke. Getting a replacement part...hahahaha that's soooo funny - not a chance! So here's the plan.... Go buy another one! Bring it home, unscrew the red tap (easy to remove by hand), screw the old broken one back on (hopefully you kept the broken plastic), bring it back to the store and claim tap broke on the first try - get your money back, screw the new red tap on your old cooler! This worked for me!

posted by Jill Carlos-Valentino on: Feb 17, 2007 09:51pm

I too have a Sunbeam YLO 7-83A that I bought on "clearence" at K-Mart, I was thrilled, UNTIL I started looking for the replacement filter!!!!! I have spent about 3 hours online and one hour on hold with Sunbeam, I got so upset reading all the complaints I just hung up the phone! I have sent a not so nice e-mail to Sunbeam but I doubt if I get a responce!!! I even went to all the websites you all listed here, no luck! What should I do now? It is quite clear that Sunbeam is not offering any solutions! I welcome any suggetions. Sincerely, Jill Carlos-Valentino

posted by Gil on: Feb 27, 2007 07:02pm

Hi all, as of last night I decided to track down some parts for my Sunbeam cooler Mod: YLR2-5-90Z3 SA:12587 SN: 20040200375 as I too have a broken hot water valve. I didn't find parts directly but did find this site. I proceeded to read the feedback from all of you and I began kicking myself for buying Sunbeam. Today however I did go to my local water supplier shop and DID find valves. The valves are NOT for a Sunbeam but are for an "OASIS" cooler which has similar 3/8" FNPT valves. The bad news is the valves cost me $52.42 for 1 blue 1 white) and 1 child proof red one. All of the valves are available in child proof also (for more $). I will apply new Teflon tape to the nipple on the machine and install the 3 valves. Everything appears to be the same a far as fit up is concerned but they did warn me that there was NO warranty and they were not liable if the cooler leaks. I don't believe leaking is going to be a problem. My cooler works great otherwise and the little fridge I have to keep turned all the way down as it freezes. If your machine leaks water from the fridge it is letting you know you need to thaw it out (like your mom did before the days of frost-free). It's called maintenance. I don't know what went through the mind of the IDIOT that decided to put left hand thread in the drain at the back. Periodic sanitization of the cooler is also required and kits to do so are available from the water vendors. I just pull the bottle and the plastic pieces out of the reservoir, run a half cup or so of bleach and water through it and flush the crap out of it. The plastic bits go in the dish washer. Hope this helps anyone out. I can be e-mailed at: ve7bul@rac.ca

posted by Danielle on: Mar 2, 2007 08:02pm

All of our handles broke off too http://cgi.ebay.com/Replacement-handles-for-Sunbeam-water-coolers_W0QQitemZ200082120588QQcmdZViewItem this is the only place i could find replacements!

posted by Randy on: Mar 13, 2007 01:17am

Our church has a Sunbeam Model YLR2-5-87H3 water dispenser. The long plastic probe which punctures the bottle seal is missing. I have noticed several folks on this blog who are discarding their similar dispensers and would like to find someone willing to provide this needed part. Please contact randy_kelso@hotmail.com. Thank you.

posted by gerry on: Mar 15, 2007 02:49am

sunbeam rep why are these units still being sold? 6 months after your post ? after wasting 10 litres of distilled water to cleanse my brand new unit of this foul taste,i find this site , how much water has been wasted ,in total, because of this fiasco? back to home depot tomorrow!

posted by Babe Ruth on: Mar 16, 2007 10:39pm

ANSWER: RETURN TO STORE AND STORE CALLS THIS NUMBER: 1-866-631-2031………..It worked for me and I got my money back!!!! My wife gave me my Sunbeam water dispenser for my birthday in May 2005. We drink tons of water, it was working great, and we loved it. Then, in December 2006 I came home from work with water all over the floor (a full 18L jug). It wasn’t the taps; the tank leaked!!! Called the toll-free number (Prestige Home Comfort licensed to manufacture Sunbeam products in Montreal) and could not get through at all. So, I searched hard on the internet for another non-toll-free number for Prestige Home Comfort and finally found one 514-383-4720. I called it and the lady was very rude and told me to call the other line. So, I tried to get through for a couple of more months calling the other line; with my water dispenser sitting in a large bucket cause sometimes it leaked and sometimes it didn’t. Finally, knowing the 2 year warranty was going to end in May, I called the 514-383-4720 number. Got the same nasty lady (totally remembered her voice and attitude). I asked for her full name but she wouldn’t give it to me. I asked for her supervisor…finally she transferred me to the one in charge. This person was much better. He said he would replace it. Since I didn’t have the receipt (it was a gift), he asked where it was bought – some stores have an understanding with Prestige that the customer can take back the product and Prestige will reimburse, even without the receipt. The store has to call 1-866-631-2031 to confirm. Anyway the store was great (Atlantic Superstore, a division of Loblaws) and I got my money back. The guy at the store said he has seen these machines break a lot!!! I think if you got it at Canadian Tire, I don’t think they have the understanding with Prestige that I mentioned. LET ME KNOW IF IT WORKS!!! ALSO, CAN ANYBODY SUGGEST WHAT ONE I SHOULD BUY??? (DEFINITELY NOT SUNBEAM!!!)

posted by Kathy on: Mar 18, 2007 11:13am

Dear Sunbeam® Rep We have a model #YLR2-5-87H3. Soon after purchase the hot water spiket broke. Used the room temp spiket to replace. All is well, then came home to a flooded kitchen. Took the new bottle off & cleaned things up. Tried again & yes it flooded again. Can't see any warping that others refer to. Please tell us what to do. If it can't be fixed can we have a refund or a replacement? Other than these 2 incidents we have been very pleased with our cooler. Purchased at Wal-Mart maybe 2 yrs. ago.

posted by Tony Murphy on: Mar 19, 2007 09:46pm

Puurchased at Home Depot, same issue. bad metalic taste. Nice !! Right ? Especially with a new baby in the house.Some of us felt sick beacuse of it.Called Sunbeam who said that they had no complaints. Returned the unit.

posted by nancy on: Mar 20, 2007 11:41am

I purchased one almost two years ago and it's doing fine, but I have to say I don't use the hot water much. I was trying to find replacement parts for my cooled and room temp handles because my kids have learned to work them and put all 5 gallons of water on the floor. They do not carry any child proof ones except the hot water, and when I went to but them I was told that the only people that carry them were a company called elite classics. Sumbeam does not deal with the water coolers. When I called elite classics they told me the part has been on back order since July and they have no idea when they will come in. And they already have hundereds of orders on wait. So it could be up to a year before I got one if not longer. Does anyone know where I could find parts that fit that aren't mayed by them? I don't care if they're sunbeam parts or not.

posted by mary jaimes on: Mar 20, 2007 08:19pm

I brought a sunbeam two years ago . I love my dispense .i broken the cold and hot knob where do get new knobs ,model YLR2-5-87H3, can you please help me thank-you mary

posted by B. Bauer on: Mar 23, 2007 09:05am

My HOT Water safety (RED one) lach on my Sunbeam stanless steel dispenser broke Who do I call to get parts or get it fix I bought it not to long ago @ Home Depot. I even looked on line under sunbeam couldnt find mine. I have a child in the house and this is causeing a real danger. She likes HOT Chocolate. Please assist

posted by Ken on: Mar 23, 2007 03:30pm

I've seen where some poeple have ordered the replacemnet valves from other sources, EBay & Fresh water systems, but nobody really has posted any results with these whether bad or good.

posted by G. Daub on: Mar 23, 2007 07:28pm

Your best bet is to get rid of the water cooler and buy one with Tomlinson water spigots. Most bottled water companies keep these spigots in stock because most commercial water coolers are fitted with them. As for the bad taste, if it is a water cooler with a plastic tank, that will explain the bad taste, most of the time the plasic gives the bad taste. Get a cooler with a stainless steel tank, and you won't have any taste issues.

posted by Philippe Wajntraub on: Mar 24, 2007 03:59pm

Dear Sirs, I´m interested in purchasing a large quantity of water coolers through containers. please send me your complete information and prices FOB or CIF RIO HAINA SANTO DOMINGO, DOMINICAN REPUBLIC. Please send this information to my email :chaudfontainesa@yahoo.com if possible reply in Spanish or French. thanks for the quick reply, Best regards, Philippe Wajntraub

posted by joey on: Mar 24, 2007 05:34pm

fuck sunbeam my unit sprung a leak... opened it and found both tubes chewed(by a mouse) all the tubes on the market release t-butanol into the water and other chemicals... http://www.chemaxx.com/polytube1.htm its toxic and crap. thanks sunbeam!

posted by bjc on: Mar 28, 2007 11:33am

we are all in the same boat...piece of junk, no customer support. Anyone know anything about lawsuits? How can we all get our money back so that we can actually buy a product that works!?

posted by Pau on: Apr 2, 2007 10:59am

We have been making some significant changes to our sutomer support center to cut down wait times. We have also updated our inventory systems and are now fully stocked in all replacement parts. We appologise for the problems you have been experiencing and hope that the changes we have made will help Regards Head Of customer service

posted by mark on: Apr 2, 2007 02:53pm

I HAVE A SOLUTION: (I think) I have a leaking cooler also, and i believe its leaking past the gasket. (NOTE: It is called gasket NOT casket) Im going to try high temp silicone, and silicone around that gasket. Then let it cure. Then im gonna re-fill the tank and try it out. For all the folks with broken handles and other minor problems, trying doing a google search www.google.com I'm sure there are sources for replacement parts as well as manuals to download. Good luck all M

posted by bradford on: Apr 2, 2007 06:35pm

my cool water nob has broken . I need to replace it, how much will it coast IT IS A SUNBEAM WATER COOLER MODO 1000/1001

posted by Customer information on: Apr 4, 2007 12:56pm

For replacement taps call 1-877-383-6399

posted by Customer support on: Apr 5, 2007 12:04pm

All components in Sunbeam water coolers are tested and meet FDA requirements. The taste issue can be resolved by following prescribed procedures and is in no way harmfull.

posted by Rawdi on: Apr 5, 2007 07:26pm

Holey Moley! The red lever just broke on my 0147/0148 Sunbeam. If anybody has any xtras. E-mail me at rawi@hotmail.com

posted by rawdi on: Apr 5, 2007 07:29pm

Thats rawdi@hotmail.com

posted by Mitch on: Apr 15, 2007 06:56pm

I just joined the Sunbeam Broken Water Handle Club! I have what I hope is a helpful hint for my fellow club members. THERE IS AN ENTERPRISING GUY ON EBAY SELLING REPLACEMENT HANDLES FOR $2.95 EACH!! For such cheap money I just took the chance and ordered. No picture, though. Search ebay# 200097037949 He/she now has 137 left!

posted by leon on: Apr 17, 2007 03:55pm

BE CAREFULL IF YOU DONT PURCHASE THE RECCOMENDED PART AS IT COULD INVALIDATE YOUR WARRANTY

posted by Farmgirl on: Apr 24, 2007 05:36pm

surprise surprise I also have a leaky water cooler. After reading these comments I thought I'd offer the water leavers to a needy person who's cooler doesn't leak water yet! If you are interested, I have all 3 in working order - I am located in the GTA farmgirl564756@hotmail.com

posted by msong on: May 2, 2007 01:38pm

i have a sunbeam water dispenser of model # YLR 2-5-90HZ3. the hot water knob was broken this morning. i called elite (800-890-4076) to find out those knobs have warranty for only three months. it tells you how weak they are. no other options but to order one. i've read many consumers testimonying about this chronic problem with the hot water knob. i pointed this out to the representative who was fresh enough to tell me "that's only your opinion". what a customer service!!! i won't recommend sunbeam to anyone.

posted by Jason on: May 8, 2007 12:35am

I have a YLR2-5-90HZ3 that sprung a leak somewhere. Leaked about 2 gallons on my hardwood floor. Looks like I've got an excuse to buy a belt sander. Anyway, I dismantled the whole unit in an attempt to find the leak and discovered that the water supply tubing to the heater tank had rusted through. Since I have other ways to heat water, I cut out the tank and rerouted the drain. This troubleshooting process took about 4 weeks of 10 minutes here and 20 minutes there. Now I've forgotten how the gaskets all fit onto the top of the unit to support the jug! Anyone have a link to that manual or parts list that is mentioned occasionally? Please post. Thanks in advance.

posted by t-ball on: May 9, 2007 09:57pm

i just joined the "broken hot water handle" club. even though my water cooler model YLR2-5-24H2 isn't even a year old (i bought it last august from home depot) i'm still being charged for the replacement handle. also, the cold water on the unit is cool, never cold. and the hot water only trcikles out. takes about 30 seconds to fill up a coffee cup!

posted by mikey t. on: May 18, 2007 10:08am

I too have had a problem with broken handles on Sunbeam model ylr2 5 87h3 water cooler. I called their # 877-383-6399 & was told that it was because I used the cooler too much? They wanted $22.50 to ship them to me. What a rip. My resolve: Not to buy anything with Sunbeam on it again.

posted by Heather on: May 19, 2007 11:18pm

I have a Sunbeam YLO.7-83A water dispenser. I had the same time trying to find a replacement filer until one day I looked at my local Walgreen's for a filer and found one made my culligan. I do not know what the number was, but it worked great. Now my dispenser is leaking and I want to find another. I like not having to get the bottles and just fill it with water. Does anyone have any idea where I might find another or one like it?

posted by Ed Spitzer on: May 22, 2007 02:59pm

http://item.express.ebay.com/Restaurant-Retail_Commercial-Kitchen-Equipment_Commercial-Refrigerators-Freezers_Replacement-handles-for-Sunbeam-water-coolers_W0QQitemZ200097037949QQihZ010QQptdnZCommercialQ20RefrigeratorsQ20Q26Q20FreezersQQddnZRestaurantQ20Q26Q20RetailQQadnZCommercialQ20KitchenQ20EquipmentQQptdiZ883QQddiZ1449QQadiZ1445QQcmdZExpressItem These will not go bad.

posted by rick on: May 24, 2007 04:26pm

we're still looking for a link or source for a manual my wife claims the gasket is incorrectly assembled

posted by anothe rguy on: May 31, 2007 12:59am

Ugly as heck, but simple bathroom shut-off taps fit as replacements...

posted by Guido on: Jun 6, 2007 02:53am

I also have an Sunbeam ylr2 5 87h3 that has stopped cooling. I would like to get my money back. But if I don't I will sell all the parts from it. If you are interested on any of the parts, post your email.

posted by Mandi on: Jun 8, 2007 03:16pm

I LOVE sunbeam!! Their customer care service was so warm and the wait time was so short, I only waited 30 seconds!! The agents there I was dealing with were very kind and sympathetic, and definately knowlegable. I was able to order my parts at an inexpensive rate and I just can't believe how friendly they were to me and how accomadating they were, especially Joe. I was able to obtin parts for my 5 year old cooler and he answered all my questions in a knowlegable way and I just love this cooler it makes my life so easy and conveniant I could make soup in literally 30 seconds with the hot water feature and my tea is always toasty in the morning and my water is always cold for my drinks! I just love this product so much, it's amazing. I'm going to use the water for the formula I use when I finally give birth!!!

posted by Happy Customer on: Jun 8, 2007 03:21pm

I must say i have been a satisfied customer of sunbeams since 2004's first model. I still have my manual because i KEPT IT AS MOST CUST'S SHOULD. and i also kept my reciept as most people do when they purchase items over 60$. The taps are made of a simple plastic yes, maybe they ciould use improvement just a tad, however, if you properly lift the lever to release the water instead of pulling on it, then maybe your's would stay..As well, just simply turn off the hot water tank to make your water colder, it ends up overboiling and causing the cold water to be warm.. if you need hot water simply turn it on 5 minutes beforehand

posted by dan calahan on: Jun 15, 2007 10:38am

we have a sunbeam watercooler that we purchased a year and a half ago, and we are having the same problems with the taps and now the gasket is leaking,i did however find that if you unscrew the the tap,a little at a time the water will pour out, just make sure you turn it back tightly after your finished.

posted by sam on: Jun 16, 2007 08:46pm

I believe I have a leak from my main cold water tank or stainless line from the cold tank going to the hot tank. However my stupid self has not been able to fully disassemble the unit to get to confirm my theory. Can anyone offer a quick walkthrough to disassemble the case properly. I am trying to get the front face off after I removed the handles/valves. There are bottom screws from the inside that I cannot reach to remove the face and I did not want to tear the face off and shear the plastic at the screws as a shortcut to my frustractions. - Thanks in Advance; Sam

posted by Customer Support on: Jun 22, 2007 03:58pm

I hope you have started to see the benefits of the changes we have made to our customer service and the significantly reduced wait times. Mikey T you should not have been quoted $22.50 for a tap, the agent must have made a mistake, please try calling again. The cost does vary depending on the method of shipment you select but a single tap will cost significantly less than that.

posted by larry on: Jun 24, 2007 03:59pm

My Model: YLR2-5-87H3 makes noises. When the hot water is on, which it has since I bought it, it makes loud hissing noises then a loud bang noise. I just shut off the hot water feature the other day and it stopped. Anyone know what is wrong? Thanks

posted by Liza on: Jun 26, 2007 12:41am

Broke the hot water knob for a Sunbeam water cooler at work. Now I am responsible for replacing it. I've no idea where to get one. If anyone out there knows please let me know as soon as possible. E-mail me. Thank you.

posted by John on: Jun 27, 2007 08:29pm

Wow! Everyone is having problems with the knobs. I'm looking a set too since all three knobs on ours has been broken.

posted by lalo on: Jun 29, 2007 01:59pm

i broke the hot water hanble and dont know what to bo

posted by Ian on: Jun 30, 2007 10:28pm

Hello I have a sunbeam ylr2-5-96H2, brought about 3-4 years ago, every now and then it used to spring a leak, but I usually curred that by talking the water bottle off and putting it back on. However recently the water started to taste a bit funny, also if I didn't turn the cooler on, the cold water got very hot! So I decided to investigate, when I took the top of the cooler off I discovered the tank that is used to cool the water was very dirty and rusty around the top (hence the taste). It looks like a Stainless tank so it shouldn't rust. When I looked closer it looks like there is a crack in th top of the tank! Does anybody know if it is possible to get replacement tanks? Guess it could be time for a new cooler? Thanks

posted by Michael J. on: Jul 3, 2007 06:49pm

ALERT!!! Please DO NOT call the SCAM 800/877 numbers posted here under the name of Elite. Unfortunately, I'm one of the victims! I bought 3 red knob (since they broke so easily!) paid in full and waited for over 2 months. When you place the order, they will always tell you the same excuse that it's a special order so it will take 3-4 weeks for them to order them. I called them several times for the status and they finally ended up telling me that they have already shipped it weeks ago but I have never received it! Frankly, I don't think they even ship it in the first place. The just scammed my money. BE CAREFULL not to fall in the same scam!!!

posted by Winnie on: Jul 5, 2007 03:28pm

I found your site through searching for sunbeam water dispenser parts. I, too, experienced a major leak from the water cooler (ruined my hardwood floor in the dinning room), and all three knobs broke one after another. Calling Sunbeam service is a joke! After reading all these comments, I realized that I am not alone. There should be a class action to sue them. And I will never buy any sunbeam product anymore!

posted by Jon Leonard on: Jul 7, 2007 05:56pm

I made my water cooler into a fish tank because it sucked.

posted by T on: Jul 7, 2007 07:42pm

Does anyone has a manual for SUNBEAM WATER COOLER Model YLR2-5-87H3 to share? I need to know how to reassemble it. Thanks.

posted by Crystal L Waltrip on: Jul 8, 2007 12:37pm

I just bought one of these water coolers at a yardsale can you use it for kool-aid or tea?

posted by Janice on: Jul 10, 2007 05:43pm

I too have made the BIG MISTAKE of buying a Sunbeam water cooler.(Even after I was told that there service sucked) I bought it for our trailer for camping. Silly me thought it might be nice to have cold water. After using it for three weeks the cold water quit and now all I have is hot water. Then came to realize that even thought I only used it for three weeks while on summer holidays I had made the mistake of buying it in the winter and now the warrenty has expired. But I still called the phone number on the back they gave me another number and they gave me another number and the last number told me to use the internet so here I am, still tring to find out where to go.

posted by Bokchoi on: Jul 19, 2007 08:30pm

I have had a Sunbeam (YLR2-5-87H3)water cooler for 3 years.My only complaint would be the cheaply designed plastic faucets, especially the goofy red hot side that snaps off with little effort.I swapped out the never used center faucet (white) with the red faucet..problem solved. I would like to see the engineers upgrade the fragile faucets.

posted by customer support on: Jul 20, 2007 12:28pm

The number to call for customer support for any problems to do with water coolers including replacement taps is 1-877-383-6399 this is the number in your manual and will be confirmed by Sunbeam if you have any doubts please confirm the number directly with Sunbeam. In respect of replacement taps if you live in North America you will be offered two choices of shipment, the lower cost has no tracking number so if it is not delivered we cannot do anything, the risk is with you however we do have proof of postage. The second and more expensive option includes tracking and if this is chosen we can assist with any non delivered parts. Goods ordered from Canada have 1 rate of shipping and this does include item tracking. If you are having any problems with our customer service please send an email to complaints@elitegroupinc.ca

posted by Al on: Jul 22, 2007 05:31pm

Does anyone know how to clean out the mold taste from a cooler thats been sitting out for 2 years? I should have poured a little bleach into water and ran it through before storing I guess. Any help would be appreciated.

posted by Mike on: Jul 27, 2007 11:21am

What a great way to keep making money off of a poorly designed water cooler, keep selling the same cheap plastic water tap handles that will continue to break. Sunbeam evidently washes their hands of this cooler, of course not with water from their name brand cooler since their handles probably busted too or more likely they wouldn't waste their money on their own cooler. The company blames customers for abusing the handles instead of fixing their poor materials and design problems. I will never by Sunbeam products again, their name is on the cooler so it is their product. Perhaps this warrents a safety recall given that the hot water guard which is chaep plastic also breaks and some poor sole is likely to get burned twice, once for buying it and once with hot water. If people were to report all the guards that break wouldn't that force a recall?

posted by Jon Leonard on: Jul 27, 2007 01:19pm

My Sunbeam fish tank/watercooler sprang a leak. My fish died. This thing sucks as a fish tank and a watercooler...........bastards.

posted by James C. on: Aug 1, 2007 01:32am

I put mine together and realized that there is a part missing. Could this be why everyone's watercooler is leaking? I noticed something wasn't right when I was rinsing it out after cleaning with vinegar. I looked in the manual and found the part that was missing. This could be a manufacturing error. I am going to take it back to the store and check one of the other coolers. If it is missing the same part, I will let you know.

posted by James C. on: Aug 1, 2007 01:36am

Has anyone tried reporting to the better business bureau? This usually does the trick. If everyone who has complained here files a complaint with the BBB then it will certainly get someone's attention.

posted by D S on: Aug 2, 2007 02:34pm

My wife and I purchased the Sunbeam ylr2-5-87h3 a few years ago and used it mostly for cold water, then in transition it was in storage for a short while. I recently took it out to use it again and I have what seems to be the infamous warped ring /casket and a slow leak from the unit. I started to look into the problem, but after reading everyone’s issues with it I am not going to waste my time. Soo to the highest bidder it goes! The water taps/knows are good but it does not have the base stand. Anyone around the Chicago area would be accessible. hereiam07@earthlink.net

posted by denise on: Aug 3, 2007 01:43am

I came home tonight to a flooded kitchen. My Sunbeam water cooler sprang a leak and there is 5 gallons of water all over my kitchen floor. It ruined my area rug which was under my kitchen table and I am sick! Just recently the hot water spigot broke and now this! I disassembled the unit from the base and it is now sitting in my kitchen sink draining. Help!!!

posted by Cathy on: Aug 4, 2007 06:42pm

Hi I also bought a used sunbeam water cooler and would love help with a manual or how to find instructions to put it together. THanks, Cathy

posted by Mary on: Aug 10, 2007 11:17am

I purchased a Sunbeam Water Cooler as well. I could no longer find a store that sold them to replace it. I also tried getting new filters, but in searching several large cities, I found noone carries them. I called the 1-800-890-4076 number and they informed me they could send me the 3 filters for $23.50 and they last 3 months. After reading all your posts about leakage, and mine has also leaked, I am just going to throw the thing in the trash and say good bye to Sunbeam. There are many others more reputable to choose from.

posted by Joe on: Aug 13, 2007 05:58pm

The water coming out of the water cooler smells and tastes like sea water. How do i clean it?

posted by donald snodgrass on: Aug 20, 2007 08:15pm

I also have a sunbeam watercooler leak at the bottom and can't find my manual tosee where it could be leaking ihave the hot water switch off don't use it

posted by Jeana on: Aug 26, 2007 03:59pm

We bought our Sunbeam watercooler in 2004 & it actually has been fabulous. We used it all the time for cold & hot water. No problems until a few months ago when it started leaking all over. Luckily I was right there when it started leaking so there was no major damage to the household. I took it apart & found the warped casket also.... Has anyone had success in replacing this???

posted by Anil on: Aug 31, 2007 10:12am

I finally found a suitable, readily available solution to the broken red hot water handle, after experiencing 2 on my Aquatrend by Culligan (identical to the Sunbeam unit. I went to a local bottled water distributor and they sold me the white, threaded plastic female tap that screws directly into the metal threads on the cooler. The kicker is that the red handle that came with it is now an "Oasis" style, which is an industry standard and readily available.

posted by Lewie on: Sep 1, 2007 05:05pm

Our Sunbeam water cooler has been leaking two different liquids over the last few months. One, a thick, sticky, yellowish substance can be found seeping out from underneath the cooler about every month or so (I wonder if this might be drinks kept in the fridge and spilled by the kids, so we are monitoring that!!). The other is water - but I think it stems from the fact that the fridge keeps icing up (even when it is turned off!), then melting and leaking out between the door and the door gasket. Anyone else had these two problems? If you have the manual, make sure you take the cooler/heater apparatus apart every month or two and clean it, as red coloured algae (probably not that harmful, but likely to cause awful taste) builds up on the walls of the aluminum tub inside the cooler. You can buy cleaning kits at Water Depot, or just use a strong solution of baking soda and water. Wear a clean rubber glove when working inside the tub!!!

posted by rich on: Sep 2, 2007 12:13am

Well, I bought the cheapo Sunbeam model with no hot water or fridge from Home Depot. As others mentioned here the water tasted like plastic or a hint of some sort of industrial oil. I have flushed it with a few pots of boiling water, dish soap and vinegar. I have hot water sitting in the tank right now hoping that all the chemicals (BPA??) from the plastic will disolve/leach off the plastic into the hot water. At which point I'm going to put some cold water through it to make sure no more chemicals leach off into the water. After reading everything here, regardless of my results, I'm thinking I'm going to get a dispenser with a stainless steel tank. My kids have already destroyed the box, hopefully HD will take it back.

posted by kelly on: Sep 4, 2007 09:17pm

I live about 20 minutes away from Montreal. Very soon I will be going there and aim to stop in at the office of Elite Group (the ones who manufactured the filter system showen above). If anyone wishes to find out what happened drop me a line at malsnme@yahoo.ca. Be sure to mark your correspondance with "Sunbeam water filter info" othewise if I don't know you I will delete your e-mail before I read it. Wish me luck and to all those that are looking for replacement filters, YES I will be asking about that cause I ran out a few months ago

posted by Pat on: Sep 6, 2007 01:17pm

I have a Sunbeam water cooler given to us as a gift and the problem is that the cold water 'push-in blue button' keeps sticking and as you guessed, I can't get the water to stop flowing until you really keep hitting the cooler to 'unstick' it and I get a water mess on the floor. I'm afraid to use the 'cold' button anymore. Thinking of getting rid of the machine.

posted by r connell on: Sep 10, 2007 12:37pm

I have the same water cooler model sa12587, and it did the same thing. Water all over the floor and parts that i cannot find substitutes for, perfect!

posted by kelly on: Sep 15, 2007 12:36pm

Well as I said before I live about 20 minutes from the company that makes these things. I went there last weekend and they were more than helpful. I got the filters, and could have gotten any replacement parts I needed, They were couteous and professional. So now I'm wondering "What company are you all dealing with? " cause I am a pleased customer.

posted by Peter on: Sep 16, 2007 09:12pm

Interesting...I got a water cooler today, Model# YL2-16H2. I haven't tryed it out yet(not sure if I should) I don't see any beefs about this type of model, but see all kinds of problems with other types of coolers. Has anyone had any problems with this type? It only has hot and cold taps and you have to push down to release the water. If anyone has any feed back on this type, please email me at: darocker33@yahoo.com. Thanks. After reading this blog it sounds like Sunbeam has gone downhill as far a quality and reliabilty.

posted by Darryll on: Sep 19, 2007 07:17am

Hot water knob broke. unit is about 2.5 yrs old and it seems that alot of people have this problem. I have found that on my unit the safty catch that you have to pull up on is a PAIN IN THE ASS!!! and is very stiff and hard to operate. Im sure this is how the knob broke when someone forced it to dispence water when the safty lever wasnt properly lifted, but like I said, it is a pain in the ass to operate and is very stiff and gets hung up all the time. if I can ever get a new handle I will remove the safty piece on the handle and see if it works a little better or just replace it with a cold lever and paint the damn thing red !

posted by Yvon on: Sep 22, 2007 04:49pm

I need the knob's tap. Where can I buy replacement parts for it? My water heater element has also to be replaced.

posted by connie taylor on: Sep 24, 2007 10:18am

where can i get parts for my sunbeam water dispenser? I have 2 knobs that have broken. The blue and the red ones.

posted by dshelley on: Sep 24, 2007 05:25pm

Called the 877 number...sure, bring it back to Home Depot. Got to Home Depot...no we don't accept returns on these. Your receipt is from November 2006. I say so what. The manager called the 877 number and they say: no, customer should not bring it back to Home Depot. I drove 30 miles for nothing. Kitchen floor warped and the thing leaks like madness. Why are is Sunbeam offering a prorated refund. THIS IS BS!

posted by Michael on: Sep 25, 2007 07:41am

To all those people who are having a hard time placing the water bottle on top with out spilling water. First LEAVE THE CAP ON...MAKE A CROSS CUT/SLIT IN THE CAP AND THEN PLACE ON THE PUNCTURE ROD. THIS WILL SLOW DOWN THE FLOW UNTIL IT IS OVER THE COOLER. This works for me. I hope this solves your problem. "Peace from the Northeast" Mike Petrilli

posted by HUSSAIN on: Sep 30, 2007 11:04am

my water cooler(senbeam) has two broplems, 1, lleaking water always dont now from whareand toomuchicing no matter we ues refrig or not please help me Thanks

posted by William on: Oct 8, 2007 01:39pm

Thanks to everyone for all their gripes and fixes. I bought this unit (SA12587) at walmart when I lived in Las Vegas and have (3) 5 gal. bottles that I filled each week at store dispensers due to the horrible state of potable water in southern Nevada. I moved to Massachusetts and packed it well with shipping foam and even though the movers shipped it upside-down, when I unpacked it it worked fine. We don't use the hot water function because it heats up the other reservoirs when left on a few hours. When I fill the bottles I wrap some plastic wrap around the top and invert it quickly (no rubber band) while holding the wrap and the plastic gets punctured every time. I am going down to a local water cooler store (Ayer, MA) and see if they can get me one of those ball valve caps that others have written about earlier in the blog. I love the little fridge option, which goes as low as 38F and keeps my beverages frosty. My cold water lever broke last night and calls to Elite today at 2 of their numbers inform me that they are closed for Canadian Thanksgiving. , so off I go to the local store. I have no hopes that this will survive another year. Bought for $99 so I guess I got my money's worth. Next one will NOT have a hot water option and will be another brand. Good luck, everyone!

posted by helen kimmett on: Jun 10, 2008 02:36pm

i also bought a sunbeam cooler and the seal is gone on the hot water if i put a jug on water just flows out the hot water tap does anyone know where i can get a new seal and also we should all pick a date to mail a letter to the better business bureau.this is terrible how many people are on this site

posted by helen kimmett on: Jun 11, 2008 09:25am

hi i wrote in yesterday the problem is when you put a jug of water on it just comes straight out the hot water tap.i think there is a seal of some sort missing.how can i plug it so we dont even use it i heard you can turn the hot water off but wont the water still come out of the spout

posted by Chloe Ann on: Jun 15, 2008 12:27pm

Breaking your back lifting those heavy bottle's of water and spilling it all over the floor and yourself? I have found the perfect solution. The "Nikken Aqua Pour Deluxe" that fits on top of the cooler stand, filters and reconditions water that you pour from your tap into the top of the unit and for a fraction of the cost of that heavy awkward to lift bottled water.

posted by Chloe Ann on: Jun 15, 2008 12:31pm

If you want to know where to order the "Nikken Aqua Pour Deluxe" I can be reached at chloeann@comcast.net

posted by Stephen on: Jun 22, 2008 08:39pm

I purchased my "Sunbeam" 3-way cooler with bottom fridge over a year ago at Walmart. Never had the broken faucets but many times had the water on the Pergo floors! The plastic round T-shaped gasket is BADLY warped (unknown PN and where to order Its really sad to be part of such a huge scam by this company that has affected so many folks here. Anyone know where to get the replacement hard gasket thing? My wife yells at me when I turn off the hot feature to prevent the overheating issue (she wants her tea when she wants it and not have to wait) Dont know where my manual is Never had a bad taste issue Best of luck to all of us

posted by Stephen on: Jun 22, 2008 08:44pm

For thos wanting a trick for not spilling water when you put on a new bottle I use the Glad "Press and Seal" type saran wrap Cut off a pice and fit it over top of the bottle no rubber band needed just be sure it doesnt come off and get stuck inside to cause a clog strong enough to prevent water coming out when you turn turn the bottle over make sure bottle lip is DRY not wet when you apply it and run your finger around the edge try it

posted by Dan on: Jun 22, 2008 09:04pm

Ok I just fixed my problem with my water cooler not dispensing water. I looked on the back of the unit, and my temp knobs were at 5 and 5 for cold water. I unplugged it for an hour. When I pulled the water bottle and top of the cooler off it had a huge block of ice in it. After thawing the block I replaced all the parts and works like a charm. Recommendation, unplug for a couple of days. Check the temp settings ( I put mine at 3 now ) and adjust..Good luck Or you can do it the hard way, and take it apart like myself.....

posted by Dixie on: Jun 30, 2008 12:39pm

Hi, Just called Sunbeam at 877-383-6399, ordered 2 new replacement handles (one for a spare) and they'll be here in a couple weeks. Evidently no problem now with backorders

posted by Sean G. Peters on: Jul 25, 2008 12:22am

My Sunbeam water cooler has started to leak... and of course ruined my kitchen floor. The lady of the house is ready to smash the piece of junk over my head. (Can't say that I blame her.) Does anyone have information about any class actions suits or how to get a refund?

posted by jay on: Aug 3, 2008 05:02pm

hello i have same cooler and water does not get cold, i checked inside, the evaporator has some kind of smelly oil on it, i do not know it leaked gas and oil or not, does anybody knows anything about this? jay

posted by Mike on: Aug 4, 2008 07:11am

My new cooler has BAD (Plastic) Taste. Does it go away? Those of you who have had your coolers for a while, what do you think?

posted by Marsha on: Aug 9, 2008 08:38pm

Happy with my Sunbeam water cooler UNTL last week... Water leaked all over my floor.. it was a mess.. Cleaned up.. took unit outside, removed bottle and it stopped leaking.... brought back inside.. used for several days and it was fine..(without bottle on top) decided to put the bottle back on... STUPID. It started leaking and ANOTHER MESS... apparently the weight of the bottle creates pressure and thus a leak.. I am going to get another unit (NOT SUNBEAM..but... if someone needs parts let me know.. or if someone knows how to stop the interior leaking.. that too would be appreciated.

posted by Sam on: Aug 18, 2008 12:44am

I have eight of these. (Do I feel like sucker you bet) Seen many broken handles and bad gaskets on these Sunbeam units. Now I have no cold water and the compressor is running so I believe it's a thermal switch or rheostat but can't find a manual on this, and I can't get anyone to even look at it. The hot water works but the dispensing knob is broken. I hate to throw it in the landfill but what else can I do with it? (I like the fish tank idea but I love my fish too much.) I do like the casket idea. How come we can't sue Sunbeam? Does it have anything to do with being Canadian. How come they don't list this crap on their website?

posted by Bajan on: Aug 19, 2008 12:50am

got the YLR2-5-90CH3 over 6 years ago from Zellers as a gift. The blue cold water tap broke and I replaced it with the red spare. Now all three taps are broken. Twice I had a leak. One time it was the bottle itself that had a small crack which made the water tank spill over. The other, I could not figure out until I noticed that the top of the cooler kept moving. I dismantled the cooler and found that everything inside were disconnected. I cleaned out the resovoir and got the manual out. Step by step as shown in the manual, I reconnected everything and haven't had a problem since. I only need to replace the broken taps. So for those of you who have a problem with leaks, you might want to check that there is nothing loose within your cooler. Hope this helps.

posted by Bajan Queen on: Aug 25, 2008 04:55pm

I called Elite Group Inc in Montreal on Aug 19 and ordered the taps for my cooler. The three taps cost $25.90 US shipping and handling included and it was billed to my visa. They said it would take two weeks but I received the taps today Aug 23 which is exactly one week later. So people may I suggest you look in your manual for the customer service number and call them up. I got excellent service. Hope this helps.

posted by Bajan Queen on: Aug 25, 2008 04:59pm

error in the above post. US$23.90 not 25.90 as posted. sorry about that.

posted by rudy carley on: Sep 1, 2008 11:04am

Cold water tap leaks.Where can I buy a new tap?

posted by Dangelo on: Sep 4, 2008 12:23pm

we have a sunbeam model ylr2-5-87h3 and the cold water stopped running cold. What can the problem be ?

posted by Orilyn on: Sep 19, 2008 06:53pm

I have had my Sunbeam water dispenser for a few years now. The only problems i ve had is finding the spigots . All 3 have broken. So I went to my local hard ware store and purchased a 3/8in valve and a 3/8in plastic L shaped male adapter. looks kinda strang but it is working fine.and since they are brass it should last longer than the plastic.Any one have an idea where I might be able to find a 3/8in brass spigot. also my inside tank has warped a little but it hasn t leaked .

posted by Terrie Henington on: Oct 22, 2008 03:30pm

Were do we order new hot & cold knobs???

posted by Tim on: Oct 29, 2008 12:50pm

I moved into a new house and when I set up the cooler at the new location it started leaking. I took of the top and called the number on the back and they sent me some replacement parts. I'm waiting for them to arrive. It seems like a good fix might be what someone mentioned about the 3/8 copper piece to replace the knobs. Can anyone tell me a little more about this? Thanks

posted by jim09091 on: Oct 31, 2008 10:41am

I have a YLR2-5-24H2 and the hot-water tap broke. I called Elite @ 1-877-383-6399 and ordered my replacement tap (even though the cooler is under warranty the taps are excluded - how convenient). I had to sign a waiver via fax releasing them from liability if I put it on myself... how obnoxious (considering the tap didn't even last 2 years and considering this thread an numerous others I would say this is a known problem). I received it a week later - putting it on today.

posted by Gail Smith on: Nov 7, 2008 06:14pm

Do you have a phone # that my husband, Jim could call you at to discuss the problem we are having with our Sunbeam countertop water cooler. If so, could you please e-mail that phone # to my brother's e-mail address wolffden@mchsi.com. I am using his compluter to generate this request. Thank you, Gail Smith

posted by tyler on: Nov 25, 2008 06:18pm

I have had one for years and leaked once after I took apart to clean . Was the little rubber part shaped to a point, I called and they sent me another part (actually some extra parts) works great though now I am trouble finding a filter as Menards stopped carrying one

posted by Joyce on: Nov 26, 2008 09:29am

Same problems as all of the above. But not complaining (since there really is no one to complain to!!). Just had to write to let you know that Goggle is running ads for Sunbeam water dispensers and parts on this blog site. (Top right corner!!!) Unbelievable nerve!!!! PS: WHAT FILTER???? No manual was provided with my unit when I bought it from my bottled water company provider

posted by Brandon on: Dec 6, 2008 12:17pm

Ijust broke the hot water lever. It looks like a common thing but I wonder how I will fix it?

posted by JEFF on: Dec 14, 2008 10:38pm

I FOUND SOME OLD HANDLES THAT WER'NT BROKE AND LUBRICATED THEM WITH A LITTLE LIQUID WAX (PLEDGE) AND THEY WORK PERFECT. LUBE THE ONES THAT ARE LEFT AND HOPE YOU CAN GET SOME FROM THE CULLIGAN MAN. SOME ARE INTERCHANGEABLE

posted by JEFF on: Dec 14, 2008 10:51pm

THE PLASTIC GETS A BRAIDED FROM THE CONSTANT ON OFF. PUT THE WAX WHERE THE TWO PARTS TOUCH AND IT WILL WORK LIKE BUTTER

posted by marcel on: Dec 31, 2008 12:56pm

WATER COOLER YLR2-5-90CH3.....I call at prestige home comfort 1175 place du frere andre montreal canada h3b 3x9...tel..1 877 383 6399...They have all parts for your cooler and it will take you 1 week to get it...to day is 31 dec. 2008 and tomorrow is 2009 so have a happy new year Marcel...

posted by marcel on: Dec 31, 2008 12:58pm

posted by carmel on: Jan 1, 2009 11:51pm

Does any one out there know what might be the problem with my water dispenser? Just recently after putting a replacement water jug on the unit I found a HUGE mess on my kitchen floor after several hours had passed by. I don't know why it just started to leak! Any help out there would be appreciated. carmelferreira@gmal.com Thanks in advance and Happy New Year!

posted by Jo Anne on: Jan 7, 2009 10:15am

Have had a Sunbeam water dispenser for three years now. Has worked really well aside from the time two of my co-workers decided to take it apart for cleaning and couldn't remember how to put it back together! But a month ago for no apparent reason, it quit heating and cooling the water. Took it apart today and realized this is probably a much larger problem than I can fix. I think for the most part, things like this are through away units, so rather than stress over finding parts and attempting to fix - it will be thrown away when the room temp water quits! Then on to more expensive stainless steel model!

posted by R Newlander on: Feb 20, 2009 04:58pm

I CAN SOLVE ALL THE ABOVE PROBLEMS INVOLVING BROKEN DISPENSER HANDLES FOR SUNBEAM COOLERS, i CONTACTED SUNBEAM AND GOT REPLACEMENT HANDLES BUT THESE WERE NOT HANDY OR HARD TO USE. INSTEAD I WENT TO A LOCAL HARDWARE STORE (osh) AND PURCHASED METAL VALVES. THE PLATIC VALVE UNSCREWS AND WHEN i PUT ON THE METAL VALVES THEY WORK BETTER AND EASIER TO USE. CONTACT ME FOR MORE INFORMATION. NOW i HAVE A NEW PROBLEM. MY WIFE TOOK APART THE INSIDES TO CLEAN THE PARTS AND NOW WE ARE HAVING DIFFICULTY PUTTING IT BACK TOGETHER. I AM SEARCHING FOR A MANUAL SHOWING HOW THE PARTS FIT TOGETHER. ANY HELP ON THIS WOULD BE APPRECIATED.

posted by Rick on: Feb 22, 2009 12:04am

Concerning the messy time when changing te bottle. I got an extra lid, drilled a 1' hole in it. Icut square pieces of wax paper. Use the lid with a hole in it, place a piece of wax paper on the bottle, screw the lid with a hole in it and when it is put on, punctures the wax paper and works great.

posted by Rick on: Feb 22, 2009 12:51am

R Newlander Please send me pictures and or how to switch to the metal valve deal. My email address is bushrods@yahoo.com

posted by Janie on: Feb 25, 2009 09:51am

We purchased a Sunbeam water cooler in Sept 08 and by January 09, it had quit cooling. Technical support (ha) gave us a process to reset thermostat, blah blah, never worked. Unit is toast. Now they want to refund 50% of purchase price and WANT ME TO SEND IN A PIECE OF THE POWER CORD! Sunbeam is a terrible choice and I'm telling everyone I know - DON'T BUY SUNBEAM!!

posted by Rose on: Mar 2, 2009 10:26pm

We bought our Sunbeam water cooler about 3 years ago. No problems at all until 2 handles snapped in the last 3 days. The blue one I tipped up, drilled a hole through, and then ran a #8 bolt through it into a large wire nut. It works better than the original! The red one is more of a problem. I did swap the white for the red and wrote HOT on it, but I am nervous about that. Thanks for posting bottle opener tip, I'll try that. Regular 5 gal water bottles works great if you cover the top with double-thickness of heavy duty alum foil and crip tight around the neck with your hands. Very little spills out. Also, put the bottle on slowly so it doesn't "gush" back out as the bottle seats.

posted by L Sterling on: Mar 7, 2009 03:29pm

I had a similar problem with the Sunbeam taps. I use tap water with a PureMountainSpring water filter on my water cooler instead of the Sunbeam filters (better taste, quality, and lower cost), and although the taps are not listed on their web site PureWaterFilters.net, if you call them (800 451 4133) they will send you new taps for a reasonable price.

posted by Hope on: Mar 11, 2009 10:21am

I called Sunbeam about my button that is stuck on my YL2-27CH2. The button gets stuck after you push it in, and the water continues to pour out. When I called 1-877-383-6399, I was told to bring the water cooler to a repair shop so the spring behind the button could be replaced. So, they want me to pay to have this unit repaired.

posted by matthias on: Mar 16, 2009 09:31am

i had have the same problems after only 8 month with this POS waterdispenser. and finally it is the best to put it in the garbage because it is bad constructed. for those who wants to keep it: in my case the water was leaking out of the dispenser with bottle on it (it happen three times to me) because the bottle has a hairline crack somewhere,.. most in the bottom area.(i found out by testing a empty bottle with putting airpressure on it) about that its the way that as long the bottle is originally closed and can create vacuum with hair crack closed by the water about its specific gravity .. it will not leak. as soon as you put it on the machine the hair crack can suck air and the bottle loose its ability to create vacuum. the machine itself is not build to keep up with this higher waterpressure now and will start leaking as long there is water in the bottle. so,.. i check every time the bottles and take only a bottle that looks very clean without scratches on the bottom till i have time to go to buy a new machine. the hot and cold waterhandles are the very cheapest available,... shame on the manufacturer because of the price they are selling this cheap builded waterdispenser.

posted by Leo on: Mar 26, 2009 01:31pm

Need information on how to remove bad taste in water from home Sunbeam water cooler.

posted by Wayne on: Mar 29, 2009 01:10pm

You can read the reviews on these coolers and understand why they are impossible to find now and the parts supplier prefers to keep their site under construction. I managed to keep mine going for 4 years before the two cold water levers snapped. The hot one didn´t because we don´t use it. It is easier to throw this piece of crap into the junk bin than to find parts.....and go buy a good one. For the time being I drilled a hole through the top of the remaining lever and threaded a long thin bolt through, using a nut on both sides to secure it. It works well enough for now. It is a good advertisement for Sunbeam products when someone comes into the house and sees it. Unfortunate, since most of their actual products are good.

posted by Pat on: Apr 1, 2009 06:05pm

Hi there , we are on our 2nd sunbeam water cooler , the problem is the same each time , the replacement cooler (from home depot) has now died. Here is what happens. The hot water heater goes crazy and melts the plastic part with the nipple on it,and then the gasket no longer seals the water tank area , and there you have it , HUGE FLOOD EVERY TIME ! Trying to find parts for this is IMPOSSIBLE . you can't even find a listing for them on Sunbeams site. BS !

posted by Gregg on: Apr 7, 2009 08:29pm

Where can I get replacement parts for the water levers?

posted by John on: Apr 9, 2009 09:55am

Thats what you get when you buy a piece of junk from a retailer that sells whatever they can get their hands on the cheapest to turn a quick buck! Because of these bastards selling coolers and cutting into my livelihood, I am struggling to pay my bills in the bottled water industry I grew up in. You people buy bottled water from hardware stores and coolers from kmart and walmart, well throw it away when it breaks! Pretend it is a expensive toaster! If you would have bought one from a local water service they would have all the knowledge and parts to keep the quality equipment they sell going. Keep buying those pieces of crap that cost $20 to produce. Those manufactures don't have a parts department, or repair men. Costs too much. If it breaks during the short warranty period they replace the junk machine and throw your old one in a landfill. even if it is a three dollar hot thermostat! God bless America!

posted by Peter on: Apr 10, 2009 03:45pm

I have a water despenser, Sunbeam Model YLR2-5-90H23. I just moved and have misplaced the manual. The red hot water handle broke off and I need to know how/where to go to order a replacement part.

posted by Lori on: Apr 22, 2009 12:21am

wow, sorry everyone has so much trouble with their coolers..I've had mine for years without any issues at all. I believe I still have the manual if anyone needs help or info.

posted by Rick on: Apr 24, 2009 08:02pm

I had 3 posts near the bottom here. what happened to them I wonder?

posted by Brenda on: May 14, 2009 11:45am

Thanks for all the comments from above I phoned the 1-877-383-6399 and got the customer service right away - ordered the part that I needed (the basket that the water jug sits in mine warped from the hot water ) he was polite and helpful and it only cost 22.70 us funds will take 1 week to 10 days to ship to canada.

posted by Jason on: May 15, 2009 01:21pm

Two of my spigots broke on this cooler. I called Sunbeam customer support (1-877-383-6399). They were really friendly and knew exactly what part needed to be replaced. I was so happy until the end of the call when they asked for a CREDIT CARD... the charge is $13 for each spigot!!! I told the woman that I paid something like $60 for this unit and to pay $13 for a piece of plastic that costs .04 cents to product is an insult to the consumer. I told her that I WILL NEVER BUY SUNBEAM AGAIN. She kindly replied.."that is your prerogative"...yes it is!

posted by Sally on: May 17, 2009 10:42pm

I have a water dispenser model YL2r-5-87h3 does anyone know where i can get a manual and also i took notice that the the basket that the water jug sits in mine is warped does anyone know if i call the 1-877-383-6399 if you can still get the part. Also I have no idea how to put the thing back together Help!!!! how can i let people know how to get in touch with me?????

posted by Sally on: May 18, 2009 12:41am

I finely found a pdf file of the manual for model YLr2-5-87h3 water dispenser.if anyone needs it contact me at shetazgeo1@rcn.com If anyone know where i can get a replacement part for this model i need the plastic part that bottle sets in has nob thing on it that the casket attaches to mine is warped

posted by Francine Rivest on: May 29, 2009 03:34pm

The model number for my Sunbeam water dispenser is: YLR2-5-90CH3. The blue knob for the cold water broke, could you replace it? Please give me a cost which includes shipping. Thanks Fran

posted by JakeHilfter on: Jun 8, 2009 09:05am

Hi, cool post. I have been wondering about this topic,so thanks for writing.

posted by Mike on: Jun 10, 2009 06:31pm

I ordered 2 of the red taps and they were shipped in about 2 weeks. I cut the safety off (no young kids around)so it won't break again. Make sure you drain as much water out as you can before changing and use some plumbers tape to get a good seal. If you want to know how to load a refill bottle without spilling, check out this video: http://www.youtube.com/watch?v=jxmNlsy3uUM

posted by Randell M Russ on: Jul 1, 2009 01:18am

I have the same cooler as above mentioned model#p826029 reg.jpg can you tell me were do i go to get this gasket or any other part that i may need

posted by Tim on: Jul 1, 2009 01:20am

One trick I use to keep water from spilling all over the place is to use a piece of folded aluminum foil formed over the end of the bottle. Hold the foil in place as you load the bottle on the cooler and the foil will be punctured. This leaks only a little but works great.

posted by Tyler on: Jul 4, 2009 08:35pm

i need to know ho to put back together the top of my cooler, my grandmother took it apart n cant remeber how to put it back. Thanks Sunbeam YLR2-5-87H3

posted by Alicia Mendoza on: Jul 7, 2009 01:21pm

I recently purchased a Sunbeam Water Dispenser. The hot water lever broke. I tried going to the place of purchase to buy a lever for it but they said I needed to contact the company to get a replacement. Your response is greatly appreciated. Mrs Alicia Mendoza

posted by Alicia Mendoza on: Jul 7, 2009 01:24pm

My name is Alicia Mendoza. 5724 Sun Valley El Paso TX.79924. I recently purchased a Sunbeam water dispenser. The hot water dispenser broke. May I have a replacement for it? Alicia Mendoza

posted by Dr. Phil on: Jul 8, 2009 01:41pm

My three way Sunbeam water cooler just doesn't cool anymore. The cool light comes on, but some kind of breaker swithch keeps going off and it doesn't cool. I just unpluged for a few days and it still don't work. Anyone had this problem????

posted by harold on: Jul 17, 2009 03:20pm

solution for sunbeam broken handles - finally found I too have had both the hot and cold handles recently break. I found a solution that works perfectly and cheaply. Crystal mountain also makes water coolers and I found that you can swap the guts of their spigots which includes the plastic handle and screw it into the black spigot of the sunbeam. So - step by step - unscrew the spigot from the cooler. unscrew the black top of the spigot and pull out all of the guts. Do the same with the new one from crystal mountain. Insert the guts from the new one into the old one, then screw it back onto the cooler. Better yet, crystal mountain sells these replacement parts to their cooler sales outlets, so they are readily available. They are cheaper than the replacement parts from elite classics, and apparently better made and will last longer. I paid 6.95 each, and fixed in five minutes. You can contact crystal mountain and they will tell you where a local distributor is @ 1 800 878 6422 Good luck- -elite classics never again

posted by harry on: Jul 21, 2009 10:00am

cold water does not come out of the blue knob, all of the time. un plug unit, wait, then water will come out. plug unit on, wait, then water willnot come out???

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