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As many of you know, I have five bars in the office due to purchasing a MicroCell for the office. It works well, has some sporadic issues here and there, but overall, we are all happy with it.
Then Alex had to one-up me by getting a free MicroCell from AT&T. I admit it, I was jealous! So I called AT&T and spent an hour or so on the phone arguing with them about paying for service when I am already paying. (I'll spare the argument, but all AT&T customers know what I mean by that). In the end, the guy said he would give me a $50 credit on my bill for the trouble. I took it.
To make a long story short, I was near an AT&T store the following Sunday. I went in there and told them the story. They said, since you already have the $50 credit, why don't you buy the MicroCell, mail in the $100 rebate and you will be even. I told them, the rebate is only if I sign up for a $20 monthly MicroCell plan. They said, just call after the 30 days and ask for a credit for that. I said okay, walked out with a new MicroCell for my home and figured it would end up costing me $20.
Oh boy was I wrong.
Today, about 30+ days later, I called and cancelled my MicroCell monthly plan. I then asked nicely for a refund for the $20 plus $8 or so of pro-rated MicroCell service. The woman said, "how about I credit you $50?" I said, "um, sure!"
Next thing I know, I have a free MicroCell and an extra $20 or so.
So Alex, how about that! Not only did I get a free MicroCell, but I also got $20 free.
Barry Schwartz is the CEO of RustyBrick, a New York Web service firm specializing in customized online technology that helps companies decrease costs and increase sales. Barry is also the founder of the Search Engine Roundtable and the News Editor of Search Engine Land. He is well known & respected for his expertise in the search marketing industry. Barry graduated from the City University of New York and lives with his family in the NYC region.
This article is under Apple, General Business, iPhone, Mobile
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